PBX and Doctor Nearby: History-bot

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

2022: The launch of "Anamnez-bot"

On October 26, 2022, the developer of the dialogue systems AUTOMATIC TELEPHONE EXCHANGE"" medical and the company "" Dr. Nearby launched " voice Anamnez-bot" on the basis of the synthesis service and. speech recognition Yandex SpeechKit Now, before taking a doctor's appointment, patients will be able by voice to enter information about their personal history in the electronic medical card. The solution allows doctors to conduct a patient survey 30% faster and fill out documents in time the reception, which means that they focus on diagnosis and treatment. This voice bot is already available in over 500. the Russian clinics

"History-bot" is one of the first Russian developments that allows you to collect the history and complaints of patients in digital format. The appearance of the voice bot was a logical development of text. The system analyzes patient complaints, clarifies possible symptoms and characteristic features of the patient's life. Also, the bot is able to identify emergency cases and allows the patient to quickly get to the doctor's appointment in critical condition. All data are automatically transferred in a structured form to the Unified Medical Information and Analytical System (EMIAS).

The system was developed using algorithmic machine learning. Yandex SpeechKit is responsible for high-quality recognition and speech synthesis in the bot. The technology works on the basis of speech ML models, which are trained using recordings of the voice of a real person. Initially, synthetic data was used for training, which was gradually enriched with organic data obtained during the operation of the voice bot. With Yandex SpeechKit, the developers taught the bot to recognize the most complex medical terms and made its interaction with patients more natural and empathic.

The developers plan to make History Bot even more useful for doctors. The system will learn to collect and analyze survey results and monitoring data. As a result, the bot will be able to form recommendations and tips for doctors when prescribing treatment.

A survey on symptoms during a phone call is as close as possible to receiving a patient from a doctor. The system takes into account open responses and is not repeated if the patient has given more relevant information. The high level of product sales made it possible to significantly increase the amount of data collected for doctors and improve the quality of medical appointments in clinics, "said Alexander Andreev, Development Director of MK Doctor Nearby.

Our "Anamnez-bot" learned to communicate in a natural voice in the language of patients. Online interaction of artificial intelligence with several information systems at once during communication with a patient is a good example of real digitalization with practical benefits for people, - said Sergey Makarov, Deputy General Director of ATS LLC.

More and more medical organizations are introducing telemedicine services, speech technologies, as well as artificial intelligence into systems to support medical decision-making. The launch of the voice "History-bot" takes the speed and quality of medical services to a new level. Such projects demonstrate that Yandex SpeechKit finds application in a wide variety of industries. The solution allows you to create intelligent voice assistants that can effectively interact with clients of organizations of any profile, understanding their specifics and industry terms, "said Maria Anikanova, Director of the Yandex Cloud Partner Department.