Octopus medicine

"As to you to pass?", whether "You have a children's doctor?", "On what days acceptance?", "How much are your services?". These are only the few questions which occupy telephone lines of medical institutions. To get fast advice, to register in appointment or to learn the cost of services patients often should wait when short beeps are replaced by a voice of the operator. It must be assumed that only persistent people will show patience and to call back on constantly occupied number, and the bulk of potential clients will just gather phone of that medical center where answer them immediately. And there is an available solution which will allow to avoid loss of clients, will provide acceptance of all calls on uniform multichannel number, will provide to your managers the convenient tool for processing of the entering and outgoing calls. And except all this, will save you from unnecessary expenditure for purchase of expensive call centers.

The Novion company - the supplier of telecommunication business applications according to the SaaS model, represents service of "Octopus Medicine" - Virtual Call the center for medicine.

Within this service medical institutions can purchase advanced functionality of full-fledged contact center on subscriber conditions. And it means that being connected to service of "Octopus", you receive a full range of services and functions which will allow to organize work of your operators where it is convenient to you, using your virtual Call center which is based on the remote platform of Novion company.

For the organization of work of dispatching service of your clinic you need to be connected only to service of "Octopus Medicine" - Virtual Call the center for medicine, to prepare jobs of operators and to provide them with the Internet. And on the same day your Call the center will be already ready to acceptance and processing of calls from patients.

Functional purpose of service of "Octopus Medicine":

• The organization of contact center for information service of patients without acquisition of the Call system the center in property;
• Creation and also maintaining base of patients of organization: personal data of the patient, number of a card, cost of services, etc.;
• The ability to integrate your Virtual Call of the Octopus Medicine center with the database or the CRM system provides instant search of a card of the patient which opens before the operator at the time of determination of the phone number of the calling client;
• Accounting of all incoming calls from patients in clinic (a call recording, statistics of addresses);
• Maintaining sheet of making an appointment with the doctor (message archive);
• Informing patients on different news, for example, a reminder on date and time of acceptance at the doctor, about drug intake, changes connected with appointment and other (autocall-down or the automatic notification of unlimited number of subscribers according to lists or databases);

Main advantage are significant savings of means as you will not be required to buy and service expensive Call the center.

Using "Octopus Medicine" medical institutions will be able:

• Provide permanent availability of telephone lines and increase service quality of patients, therefore, to strengthen the image;
• Thanks to interactive IVR scenarios to create automatic directory service, having given to patients an opportunity to independently obtain information interesting them.
• Reduce costs for means of communication and increase performance of operators.

Using Virtual Call of the center for medicine of "Octopus Medicine" you will be able to create the full-fledged automated dispatching service on acceptance and processing of incoming calls of patients and also the organizations of outgoing calls to the existing and potential clients of clinic.

Thanks to multichannel number, phones will be always available, the number of the people who addressed you thereby will increase. It will have a positive impact not only on image of your medical institution, but also will lead to significant growth of loyalty of patients.