SberLife Insurance will introduce artificial intelligence into the settlement of losses at the beginning of 2023

2022: Plan to introduce AI into loss settlement

To improve the quality of services, SberLife Insurance robotizes the process of settling losses, the company announced this on November 23, 2022. Large-scale implementation artificial intelligence will start in the first quarter of 2023. Neuronets automate the routine and speed up the payment of compensation.

Some artificial intelligence technologies are already being used by the company. Thus, the computer vision system digitizes documents, neural networks are involved in the design of policies and the processing of client files. The next stage is to teach artificial intelligence to make the right decisions on insurance claims.

Thanks to computer vision, SberLife Insurance employees, as early as November 2022, file insurance cases 10-15% faster. Next year, the underwriters will also have less routine work. We expect a full AI-based loss settlement system to launch in early 2023. At first, in order to eliminate errors, the employees of the insurance company will recheck the decisions made by the neural network. Then the need for this will disappear, said Alexander Vedyakhin, First Deputy Chairman of the Management Board of Sberbank.

So far, the settlement is taking place mainly in manual mode. The client claims an insured event, collects and sends a package of documents to confirm it. The insurance company checks them and then pays the money. In the future, the neural network will take over all the work: it will evaluate the submitted documents and decide on compensation. As a result, the terms of payments will be reduced from several days to several hours.