Dynamika Call Center

Main article: Call center: purpose, types and tasks

Dynamika call center is a fully functional module for digitalizing the activities of contact center operators.

2024: Integration with the Dynamika ecosystem

Dynamika improves the quality of call processing in the bank by updating the Call Center. The company announced this on September 25, 2024.

The call center is integrated with the Dynamika ecosystem, which has significantly improved the quality of handling both incoming and outgoing calls.

Now, each call automatically pops up a customer card containing all the necessary information: personal data, interaction history, active products and current requests. This allows operators to process requests faster and more accurately, as well as provide customers with more personalized service.

Due to the fact that everything information about the client is available in real time, the operator no longer needs to spend time searching for data on various systems. The customer card appears automatically on any call, which greatly speeds up the process of processing the request.

This approach helps to optimize a variety of tasks, from standard operations such as card blocking to complex cases requiring consultation or data validation. Call Center operators can now switch to more complex tasks faster, solving them with minimal time and without the need for additional checks, which reduces workload and improves customer experience.

The integration of the Call Center with the Dynamika ecosystem is aimed not only at improving customer interaction, but also at improving efficiency within the team: reducing request processing time, reducing operator load and increasing Call Center bandwidth.

Dynamika plans to further develop the integration of the Call Center with other bank systems to offer even more opportunities to automate and improve the quality of service. In the future, such solutions can expand into other channels of interaction, providing an integrated approach to customer service at all stages.