Dynamika and Gazprombank modernized corporate customer service

2022: Implementation of Dynamika Front Office

The company Dynamics"" Gazprombank and modernize the service of legal entities in offices bank with the help of a solution. Dynamika Front Office Due to the implementation of the Single Window principle in the bank's offices, the quality and speed of customer service will increase. Thanks to the tools being implemented, the front office will become an important component of the unified sales system. This was announced on December 6, 2022 by the Dynamics company.

In 4 months, launched the MVP version. At the beginning of December 2022, there is a replication process for the bank's branches. Dynamika Front Office will allow you to combine all the necessary information about clients in a single interface. Employees of the operational department will receive up-to-date data on clients and their representatives from ABS, CRM and the bank's internal knowledge base in a convenient interface, without switching between different systems and without passing authorization in each of them separately.

Thanks to the partnership with Dynamics and the solution being implemented, Gazprombank employees in a single window will carry out operational customer service, control the stages of the transaction, plan communications, monitor the implementation of tasks in accordance with their priority and much more.

As a result of the implementation of Dynamika, the front office of the Bank expects to increase the speed of customer service, reduce the labor costs of front office employees by reducing the number of actions when performing current operations. In addition, automatic checks and controls implemented in the system when issuing payment documents will minimize operational risks. The front office employees will direct the freed time, including to increase cross-sales. The implemented solutions will make bank branches not only a place of customer service, but also a point of profit growth due to additional attraction.