MegaFon: Corporate PBX

2023: Launch of the solution

MegaFon on February 7, 2023 announced the launch of the Corporate PBX telephony solution. The service will help organize telephone communications in large companies, as well as effectively build the work of contact centers.

MegaFon's Corporate PBX is based on domestic software and is included in the register of the Ministry of Digital Industry. The solution integrates with any internal systems of companies and makes it possible to seamlessly switch from similar foreign services, which is especially important for business in the context of import substitution.

The service is aimed at large business companies, which no longer have enough basic telephony platform functionality to create a single telephone space. Corporate PBX adapts flexibly to individual customer requirements and allows you to organize a single unified communication system by combining geographically distributed structures into one telephone network, as well as connect and organize the work of corporate or outsourcing contact centers.

Stable communication and communication services serve as the basis for building effective business communications. Thanks to integration with any CRM systems and software from different manufacturers, Corporate PBX collects all the necessary information in a single solution - call and order history, call recording and statistics, helping to maintain a high speed of customer service. The platform's functionality can be supplemented with other MegaFon solutions, for example, connect voice robots and speech recognition and synthesis systems Speech-to-Text, "said Kirill Samoshonkov, director of digital marketing for MegaFon's corporate business.

For contact center employees, a call recording and evaluation system is available, a visual editor for distributing calls by skill groups and a schedule with the ability to switch between established response scenarios. The user can set up an unlimited number of forwarding scenarios and use the Voice Menu (IVR) to efficiently distribute incoming calls, reducing the number of missed calls and reducing the burden on operators.