| The name of the base system (platform): | Artificial intelligence (AI, Artificial intelligence, AI) |
| Developers: | PS Solution |
| Date of the premiere of the system: | 2023/02/14 |
| Branches: | Trade |
| Technology: | Video surveillance system, Video analytics systems |
Main article: Video analytics (terms, applications, technologies)
2023: Announcement of Customer Service Quality Control System
On February 14, 2023, PS Resolution announced the release of Gladar for network retail enterprises, aimed at controlling the quality of customer service using intelligent video analytics. The basis for the solution was the PS Solution software product, presented on the Russian market since 2016.
According to the company, the main task of Gladar is to help the business provide high-quality services and comply with uniform customer service standards. To do this, the solution analyzes video recordings of the work of retail point personnel for compliance with sales regulations and scripts and gives the result in the form of aggregated indicators and graphs. Based on data obtained with Gladar, network management can take weighted solutions and manage the quality of staff work, build an objective motivation system, ensure uniform service standards, optimize customer loyalty and revenue from the outlet due to the growth of the average check.
The technical basis of Gladar's solution is IP camcorders with a separate audio recording channel and software that allows you to see visual statistics in the right context and with the necessary level of detail. Data from IP cameras is transmitted to the cloud, then the system takes them, analyzes video using artificial intelligence and produces a result that the analyst finally verifies. The obtained data is uploaded to the personal accounts of users and becomes available for study in the form of tables, graphs and dashboards. In your personal account, you can also watch and listen to the original video clips.
 | We expect Gladar to be one of the sought-after retail quality control tools in 2023. The decision will be able to fully replace the secret buyer, who, according to our research, retailers for February 2023 are attracted to assess the work of staff in 80% of cases. told Tatyana Kulikova, General Director of PS Settlement |  |
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