| Customers: New horizons Moscow; Entertainment, leisure, sports Contractors: AKAM Product: 1C:Enterprise 8. Trade and Customer Relationship Management (CRM)Project date: 2022/04 - 2022/08
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2022: Implementation of 1C:Enterprise 8 solution. Trade and Customer Relationship Management (CRM) "
The purpose of the project:
Managers and employees of the New Horizons company, thanks to the implementation, 1C:CRM wanted to achieve transparency in working with counterparties, delineation of availability to the client base, individuality of user settings, verification of the correctness of those made data by managers. It was also important to set up integration with the company's website and calculate the client's potential.
The company's employees, AKAM together with representatives, customer modeled and configured in: to 1CCRM business processes simplify the work of managers, built a matrix of rights and roles, modeled and implemented a sales funnel scenario, set up rules for receiving incoming requests, implemented functionality that determines the potential of a partner according to a given formula.
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