Mobile TeleSystems (MTS) (Forward PRM)

2023: Forward System Implementation for Full Cycle of Partner Dealer Automation

Implementation of a system Forward for a full cycle of automating the activities of partner dealers when connecting services, satellite television control, distributions maintenance of service centers, calculation of dealer rewards, dynamic routing of orders from one throughout call center MTS. to the country Managing Inventory Balances in Partner Warehouses

Forward Telecom in 2016 won a tender for the automation of business processes Satellite MTS TV for interaction with regional dealers and sellers. The Forward products (SCD – Smart Control Distribution and - PRM Partner Relationship Management) proposed under this project have allowed for full control over the sales cycle: from assembling kits to introducing data a buyer through the personal accounts of dealers in the system.

With the help of PRM and SCD systems, interesting schemes are implemented and the nuances of work are taken into account - for example, types of equipment transfer to a dealer. Depending on whether the partner rented the equipment, in installments, for sale or purchased it immediately, accounting parameters differ. The work of the service bureau, which some dealers have, is also taken into account. During the acceptance of equipment for repair, the system will show whether the case is warranty - this is monitored due to the accounting of the installation dates of the equipment. The program also provides for the sale of repaired and used equipment at a reduced price, and in case of marriage - the return of equipment to the manufacturer.

The presented solution not only provides full communication between the operator and the dealer, but also automates part of the dealer's business processes. All information is collected in one place and is always in the current state, the documentation necessary for servicing subscribers is in convenient access, and the dealer can get to his personal account at any time anywhere.