Sber Process Mining

The main articles are:

• Process Mining
• Business Process Management
• Data mining Data mining

2023

Add Task Mining Module

Sberbank continues to develop the Sber Process Mining business process mining platform. The Task Mining module will help organizations assess how effectively employees perform their tasks outside of information systems and identify areas of optimization. This was announced on September 21, 2023 by the vice-president - director of the Finance Department of Sberbank Taras Skvortsov.

Task Mining is a technology that focuses on recording and then analyzing user actions on a work computer. The tool allows you to capture individual user actions, such as mouse clicks, transitions between applications, filling fields in forms, keystrokes, moves between applications, and business context. This data is processed and investigated for a more detailed understanding of all process steps, identifying bottlenecks, automating routine tasks, and evaluating employee performance.

Task Mining allows you to enrich digital traces from information systems with data about employee actions, as well as digitize their work outside of automated systems, for example, when using e-mail, office applications or a browser. According to the research company Everest Group, work in office applications takes about 60% of the employee's time, while specialized software (ERP, CRM) is used 1.5 times less often. In addition, Task Mining helps restore the end-to-end process that occurs in several systems.

The solution can be used to reduce costs, increase sales conversion, prevent fraud, and perform other process optimization tasks.

Task Mining is available for purchase as a separate component of the Sber Process Mining platform, as well as in conjunction with other platform modules.

Шаблон:Quote 'author = said Taras Skvortsov, Vice President - Director of Finance Department of Sberbank.

Market entry

Sberbank on February 28, 2023 announced that it was launching its technological development to the foreign market - the Sber Process Mining platform - a solution for mining business processes based on digital traces in information systems.

Sber Process Mining allows users without deep technical competencies to analyze processes using advanced visualization and machine learning tools. The platform builds a process graph, calculates key metrics, analyzes the duration of operations and their compliance with regulations or SLA (Service Level Agreement), finds repetitions, identifies bottlenecks and forms the optimal scenario for the execution of the business process.

Sber Process Mining can be used in any organization to analyze processes whose progress is recorded in automated systems. The greatest effect of using the platform is achieved on complex processes with high repeatability.

The Sber Process Mining platform has shown its effectiveness in optimizing Sberbank's internal processes. On average, the use of the platform allows you to reduce the cost of the process by more than 10%.

We adhere to high standards for our internal tools - they must comply with the best world practices. Sber Process Mining is a platform that helps the bank improve business processes at a qualitatively different level. We believe that Sber Process Mining will help our customers reach other heights in improving the efficiency of their business, said Taras Skvortsov, vice president, director of the Department of Finance.

The Sber Process Mining platform is included in the Register of Russian software.