Smart IVR

The complete solution allowing to organize the inexpensive and effective automated processing of calls of your clients and partners.

Smart IVR (the intellectual interactive voice answer) allows to minimize work of agents of contact center:

• qualification is ringing
• automatic answer to standard widespread questions using voice answerphones
• distribution of calls by contact centers/agents

The solution can be used not only for entering, but also for outgoing calls: using a system automatic call-down of numbers without participation of operators with processing of a call according to your scenario can be organized.

Advantages of Smart IVR

• use of the latest technologies, including recognition and speech generation:
  • possibility of identification of the client by name, surnames, etc.
  • the client can say number, without entering it

• possibility of use both the Moscow phone number in code 495, and number 8-800-500
• individual solution development under the customer
• ability to integrate with several contact centers, including contact center of Orange
• integration with private corporate voice networks

What you receive from Smart IVR

• lack of the missed calls: email notification and SMS
• the answer to standard calls without participation of the call center operator
  • autoinforming, playing of messages
  • qualification is ringing using the voice menu
  • processing of calls by scenarios of any complexity with use of external sources – the intellectual answer

• ability to integrate with several contact centers, including contact center of Orange
• cost reduction
  • optimization of work of call center operators due to initial processing and qualification of a call
  • integration with corporate voice networks, including multiregional – calls pass, passing a public telephone network

• convenient service
  • the center of technical support Orange Business Services working 24 hours a day 7 days a week
  • a uniform contact point for the solution of all questions connected with connection, maintenance, drawing of accounts
  • service use payment after delivery
  • the complex managed "turnkey" solution

Orange provides all technical means and will organize all necessary works within implementing solution: phone numbers, telephone lines, platform and necessary software, development and programming of scenarios of call processing.

Smart IVR does not require additional investments into highly skilled personnel, purchase of the expensive equipment and the software, you pay only for use of service, i.e. for the processed traffic

Options of processing of incoming calls:

standard circuit

the scheme using Smart IVR