iiii Tech independently migrated to the SimpleOne ITSM system in a month and a half

2023: Transition to ITSM SimpleOne

IT company iiii Tech (ex-TietoEvry Russia) on March 14, 2023 announced that it had migrated to the SimpleOne ITSM system as part of a project to separate from a foreign parent company. For a month and a half, the client, without attracting specialists from outside, transferred key business processes to this system and localized its own IT solutions, laying the foundation for the development of its system into a multifunctional ESM platform.

On the basis of SimpleOne, IT support processes for internal and external customers were automated, as well as services related to the work of HR, accounting and financial departments were added.

Previously, the company used an ITSM solution from the Western vendor ServiceNow. Having separated from the parent organization, the iiii Tech team set a goal to replace a foreign ITSM solution with a similar tool of Russian development.

As part of the migration project, SimpleOne set up the following elements of the company's IT service: process management, service catalog, management of requests, incidents, problems, service level, knowledge, assets and service portfolio, account and access management. Instance branding, basic portal configuration for users, integration with Telegram and AD were implemented, SSO and indicators were implemented, applications and customer accounts were imported from the old system.

Users of the implemented system note a successful notification interface and ease of use through Telegram. Another qualitative change that the client notes is the ability to make any changes to the system.

The SimpleOne platform allows you to implement service processes of varying degrees of complexity and specificity in a short time. At the same time, many processes can be configured without involving developers thanks to the wide capabilities of low-code and no-code, "said Ilya Zhakashev, commercial director of SimpleOne.

iiii Tech plans to further develop the resulting IT system, automating more and more non-IT processes on it.

The main goal is to organize a full-fledged ESM platform that will affect a large IT landscape: our internal infrastructure, data centers and the infrastructure of our clients. SimpleOne allows you to do this, - said Alexander Kolesov, head of Cloud & Infra, iiii Tech.