Informicus CRM

Informicus CRM is the customer relationship management system with the web interface intended for business process automation of the company, such as work of divisions of the sales, marketing and service support connected with customer service.

Tasks

When using Informicus CRM the user has an opportunity to work with a system from any place in the world, without installation on the computer of the special software - existence of the Web browser suffices. Our Customer Relationship Management System allows to solve the following problems:

• Customer interaction
  • Maintaining uniform base of clients, suppliers, partners and their contacts.
  • Maintaining complete history of relationship with each client.
  • Registration of customer appeals via the website, phone and e-mail.

• Work with orders
  • Formation of orders, work planning and tracking of stages of their accomplishment.
  • Participation of clients in the course of formation of orders.
  • Providing tracking of the order fulfillment course to clients of an opportunity.

• Conducting document flow
  • Maintaining agreements and control of works on them.
  • Drawing of accounts and control of their payments.

• Implementation of marketing efforts
  • Accounting of carrying out marketing campaign and influences and also analysis of their efficiency.
  • Accounting and use of discount tools.
  • Carrying out E-mail of mailings directly from a system.

• Use of business processes
  • Business process automation of the company. A possibility of a task in the system of templates and scenarios according to which work with the client will be carried out.
  • Purpose of tasks to employees and control of their accomplishment.

• Company management
  • Accounting of all employees and external contractors.
  • Purpose of works to contractors and control of accomplishment of these works.
  • Discussion by employees of any subjects, about use of the built-in forum.
  • Management of commission charges.
  • Efficiency analysis of sales using a funnel of sales and analytical reports.
  • Maintaining calendar of events and reminders.

• Service maintenance
  • Organization of service maintenance, accounting of all incidents and problems.
  • Maintaining the knowledge base on all objects and problems.

• Integration with a warehouse
  • Accounting of all products grouped in categories, goods, services and also their sets.
  • Control of a remaining balance of products and goods in warehouses.

Customer Relationship Management System screen

Screen of the standard register

Screen of a standard card