SolverMate (web service)

The support system of clients of SolverMate is created for the IT companies and IT departments, software makers and the equipment, Internet service providers, the organizations working with the population and other companies rendering services. Thanks to the maximum automation of workflows and a possibility of remote connection to a system from any place in the world, new Russian SaaS service promotes decrease in time of processing of a request from one client and accelerates problem solving for 20-40%. For storage and data protection the modern server cluster supported by Telehause Caravan - the known company in service of the high-loaded systems and giving an availability guarantee in 99.98% of time is used.

• The possibility of personalisation of a personal account and the website of support of the client - the interface can be issued in full accordance with corporate style of the company
• use own domain name of the company for an input of clients and employees in the SolverMate system.

In a service pack of October, 2010 there was a number of the services concerning branding and preserving of corporate style and unity during the work of staff of the company in SolverMate. In particular, the possibility of personalisation of a personal account and the website of support of the client appeared - the interface can be issued in full accordance with corporate style of the company. Besides, there was an option allowing to use own domain name of the company for an input of clients and employees in the SolverMate system.

Working with an email client, many use functionality of so-called chains of letters. Thanks to them it is possible to cover a look all picture of correspondence entirely. Regardless of that, the respondent inserted the quote from the previous letter into the message or not, the user will always remember what she there was a speech about. Most often such group of letters automatically integrates service or an email client: heading of the first letter, employee at the same time and name of a thread.

Generally speaking, the thread, but not the separate letter is backbone, basic unit of SolverMate web service as by means of this function much more simply and more visually initially to structure that information which is stored in a personal or group mailbox. Unlike many other email clients and services, SolverMate provides to the user much more degrees of freedom during the work with a thread: it is possible to rename, unfasten it the specific letter, "to stick together" any letter with necessary "chain" and so forth. It is not less simple to mark it with an asterisk, having carried the last to favorites, or to attach (then at any time to sort one click on a navigation bar) to it any label.

The first that is seen by the user on my.solvermate.ru - it is the complete list of all chains of letters which indication is faced by the code of a thread, names of senders, the dates of receipt of letters, their statuses and so forth. Whether such interface has differences from other email clients or services? Small – is, but essential, perhaps, is not present. It was also expected by developers of SolverMate web service who are sure that their offer considerably differs from that abundance of email clients and services which are available to the companies of the sector of SMB today.

"Any business uses mail as the standard of information exchange today. Our product, SolverMate, is aimed at requirements of small and medium business (in Russia and abroad) and expected to answer as much as possible its requests in the field of communications and collective work", - the project director of SolverMate "BC SOFT" Sergey Mekhonoshin argues.

"SolverMate was from the very beginning created as such tool for daily work of staff of the companies which would allow to save from 30 to 70% of working time which is spent on search, recovery, refining and other work with everyday information. It is universal service which noticeably will help all users: from individuals before medium and large business. But in our opinion, advantage of use of service those rather small (to 100 people) as much as possible will feel the companies where time of employees is capital asset. For example, it can be the consulting, legal, accounting and other organizations occupied with providing various services and services", - Mr. Mekhonoshin concludes.

Not impose the solution, and help with work

So, the concept of SolverMate is in that service was universal in business application, and its interface - thought most over and convenient, almost different from the usual interface of a webmail service or the program of e-mail.

Let's select on a desktop of service of any of threads. The main thing that attracts attention - it is a panel on the right which developers called "the report of communication". Any selected thread can be turned into a task, an event or any other action, having applied to it the corresponding template. Thus SolverMate rather unostentatiously offers users additional, very useful functionality. Similar "not persistence" is characteristic of service. Such approach allows immediately to begin to use it in daily work as a webmail service, in passing mastering new opportunities.

According to Mr. Mekhonoshin, the principles of work with messages underlain in SolverMate allow to provide the high level of coherence of all information in service and ample opportunities of work with it that allows to offer the most convenient e-mail client, the instrument of collective communication and work with requests, orders and other business challenges in one product. It profitable distinguishes service from the competing solutions, the speaker concludes.

"The second important difference from the majority of "boxed" and other solutions is a flexibility. For example, the user of service can get such template of a chain of messages or contact which as much as possible meets requirements and specifics of business, and without any assistance. Parameters of this template (for example, date, the term, an order status, etc.) each of users can bring SolverMate to the desktop, and they will be reflected near a thread", - Mr. Mekhonoshin continues.

Gradually mastering in the course of work of a tab and a panel of events, the user will find out and a lot of other useful functionality. For example, if the template contains date (i.e. an event calendar), it is automatically displayed also on the Calendar tab in the form of the usual graphic table schedule. All addresses of correspondence, names of senders or participants of these or those actions automatically are included in the section Contacts, the corresponding cards for each contact are got, the basic functions of applications of the class CRM necessary for medium and small business are implemented. "Our many users who well mastered management to templates ceased to deliberate over purchase of the CRM system though they were going to make it earlier, - Mr. Mekhonoshin reported. – The same can be told also about purchase of the various "free-standing" ticket-systems, management programs for tasks and so forth".

Interface

The report of communication is displayed on the right every time when the user selects a specific thread (or a front card with contact information of the participant or group). It contains information which is picked up for the contextual principle.

If the template is applied to a thread, then its parameters first of all are brought to panels with the report. In the same place all files which participants of communication, their list and also transfer of all events connected with this thread exchanged recently are collected. In addition, quickly helps to be up on and save time the fact that on each participant it is separately possible to look at once in expanded form at the history of correspondence with it. At the same time in the main window directly thread is displaid: the history of correspondence of all participants in a chronological order.

As it was already told above, the contextual report of communication appears when viewing any objects in service that facilitates and accelerates work.

Except a panel with the report of communication there is also a widget located at the left. It can be seen in any window of service. In addition to the Write the Letter button, obligatory for any mail service, it allows to filter quickly information which is contained in mail and also to bring to a desktop those threads (or separate letters) to which certain tags and templates were applied.

Group participants

Not only the certain person, but also the project or working group, such as, for example, technical support service or sales department can be the participant of communication.

"Proceeding from the experience and also as a result of the marketing researches conducted by us, it is possible to claim that the whole mass of typical problems in small business arises when the enterprise grows and the personnel increase. To whom, when, who and that charged? He made it or not? On what did stop last time? After all these problems begin to prevent seriously core business, in the typical company the long series of purchases, installations and testings of various programs and so forth usually begin. As a result the staff of the company is forced during the work to hold constantly open the mass of windows of different applications, to manually transfer information from one service to another, etc. All this comes to an end usually with the fact that in the company the system administrator appears, additional servers are installed, the lot of time and money is spent for nothing. We consider that all this activity, unnecessary for core business, it is possible today and it is necessary to eliminate for what created SolverMate. Its principle is simple and clear to small business - enter the login with the password and get to work, mastering the necessary functionality in convenient time and in the necessary volume", – Mr. Mekhonoshin says.

Learning process of use of service is organically combined with the main work, is extremely easy and imperceptible for the end user thanks to the intuitive "mail" interface. No manual transfer of information from one application in another is required. Information is not accumulated in email applications and does not settle there over time a dead load. At any time it is possible to be up on, train easily the new employee, to lift all necessary information. We consider that we managed to overcome the existing gap separating solutions for communications from products for the organization of collective work which was especially sharply felt by users from a segment of SMB", - the speaker summarizes.

Parsing and other interesting opportunities

If mail correspondence contains action invitation with designated date, time, the place, etc., then the semi-automatic additional service of parsing will help the user to enter several mouse clicks it into the system and, in particular, - into the calendar. It is one more evident illustration of the fact that the main difference of SolverMate is depth of integration of a mail service with other business processes of the company.

The possibility of SolverMate can be listed enough long. It is possible to mention the mechanism of automatic rules. About the autocontroller which not just reminds of an event but also "lifts" a thread with all connected information. The solution is actively developed, and it constantly has all new features. For example, developers promise that by means of parsing it will be possible to process not only dates of events soon, but also phones, names of goods items, etc. Solution SolverMate really interesting. And whether it has analogs?

Sovermate 2.0

Since December 15, 2010 the company began the closed testing of upgraded version of solution SaaS - the rofessionalny web client of e-mail for business – SolveMmate 2.0.

With the made updates, SolverMate will be more functional and simpler in use. Communication of people among themselves by e-mail will become the basic principle of system operation, using SolverMate as an e-mail client. Considerable expansion of opportunities of mail allows to integrate letters in chains/subjects, "in process" to conduct their free and sample parametrization, to integrate collected parameters with the third systems, to work personally and collectively.

"Testing of a product in "fighting" conditions helps to achieve stable work of its basic functions, to make a system more convenient for daily work, - the director of the company of "SolverMate" Sergey Mekhonoshin considers. – This time we also expect to obtain information on the modules necessary for integration with the accounting systems which are already available for users and, of course, to raise a usability of service".

To take part in the closed testing, it is necessary to leave the request on the special page – www.solvermate.ru/new. Upon termination of a set of group the letter with the instruction and the link to an input in the tested system will be sent to each participant.

Within the held testing SolverMate announces competition for the most active testers. They will receive gifts without which not to do in work and use of solution SaaS worldwide: the netbook with the built-in WiMax, the mobile Yota egg 4G modem and other excellent gadgets. In total 10 prizes are provided.

In March, 2011 SaaS-сервис SolverMate left a beta and announced the beginning of open testing for all comers. The closed beta test of the new version successfully finished, it lasted nearly 1.5 months, having taken New Year's and Christmas holidays. The viability of the version is confirmed, the core is tested.

Already now the professional web client of e-mail will be actively improved and accrue additional functionality, and very soon will be able to replace a half of the software of users due to the innovation mode of work with communications. You monitor updates.

Now registration in a system is available to anyone to test technological IT solution in communication and business.

The Solvermeyt company announced in April, 2012 the next updating of the mail service of SolverMate, a cloud solution for small and medium business. Instruments of fast migration and implementation, import and export of contacts and also other new features made work with SolverMate even more convenient and fast.

The main attention in this updating was paid to instruments of fast transition to SolverMate use: import of e-mail of employees and archives, the instrument of complete transfer of mail for the domain from a hosting on service in SolverMate in "one cliques", import of contacts from any e-mail clients and services.

Instruments of collective work are improved. For chains of letters in which several people participate (for example, one client and the staff of department of technical support) the updated widget Participants displays not only names, but also avatars of participants of correspondence, their contact information and the status (the employee, the partner, the client, etc.). For faster orientation in chains of letters and the contact list each user can set color designation of certain types of chains and contacts: for example, a bright red die for chains like Request or green for the Order type. It will help to find all letters of this type instantly.

One more innovation - a possibility of export of the selected contacts to the file of the CSV format. It will allow to use an address database for advertizing or a newsletter using other services.

Separately it is worth mentioning the appeared possibility of automatic calculation of terms at a receipt of the letter, for example for the request or a task. For this purpose the user needs to set only the corresponding rule for a chain of this kind: for example, "+2 days to the date of receipt", and deadlines for all subsequent orders will appear in the calendar automatically. Besides, support of reminders on important events of the calendar - in the form of the e-mail or a pop-up window, at the discretion of the user is added.

How much is SolverMate

The individual or the small company can use SolverMate service without any explicit or hidden restrictions on functionality approximately within a year. Statistics shows that during this time in a mailbox of the client, most likely, 1 GB of information will collect. If he has no time to clean the box from outdated correspondence, then after achievement of this volume it is necessary to make some investments. The SolverMate rates are constructed by the principle of "gigabaytomesyaets" – also as, KW-hours for use of the electric power are paid. More than 4.5 thousand use today service which in the spring of 2011 is started in the second beta human.

Everything that is necessary to start use of service - it is to pass to the www.solvermate.ru page, to be registered also the simple procedure of import of letters from mailboxes of the client (free or corporate, supported by any mail server with the POP protocol).

Originals of all letters will be stored in initial email clients or services if only the user does not expose the Delete Initial Copies check mark in settings.

Updating of spring of 2012

If the previous versions of SolverMate were, by and large, superstructures for already existing mail, then the last update offers already full-fledged mail service with much ampler opportunities. The technology of cross-references used by service allows to display the same data in a format of the calendar, chains of letters, the contact list and so forth. Thus, the employee of the company will be able to find almost instantly all letters connected with a certain project or all files concerning any meeting.

How does SolverMate simplify work with incoming letters? Service analyzes entering, will recognize the dates specified in them, time and the addresses, helps to use these data. All messages integrate in chains which viewing allows to remember quickly details of the previous correspondence or to be up on if before other person corresponded. All files which are also connected with a chain, meetings and other elements are displayed. To each chain terms, priorities, volume of labor costs, an order status and other significant parameters can be appointed - it is very convenient for planning and control.

As for Wednesday for collective work, it is provided with functions of joint communication, connection to correspondence and trackings contact). SolverMate also supports group mailboxes, access to which is provided to several employees, members of the corresponding group at once. Load distribution on several people allows to react more quickly to requests of clients, at the same time unnecessary duplication and permanent transfer of letters each other is excluded. All above-mentioned does SolverMate by the fine tool for effective work with clients, project management, providing technical support and interaction in the company.

Key features of SolverMate:

• Chains of letters with a possibility of manual pasting and department;
• Technology of cross-references for fast recovery of a context;
• Management of any dates in the calendar;
• Collective work with multicast addresses;
• Support of several domains;
• Mail with the antispam, an antivirus protected by connection on SSL;
• Flexible configuration;
• Access from any place in the world;
• Ease in mastering.

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