Aspro.Cloud

The main articles are:

• SaaS - History. Philosophy. Development drivers
• CRM (Customer Relationship Management System)

2023: Integration with the PBX "Telfin. Office "

On April 11, 2023, Telfin announced that, together with Aspro, it is strengthening its position in the market for complex corporate business solutions. The companies have integrated the virtual PBX "Telfin. Office" with the system "Aspro.Cloud" and plan to create a full-fledged omnichannel platform for communicating with customers on their basis.

Users of the Telfin. Office PBX and the Aspro.Cloud system were able to save customer data simultaneously in the client base and virtual PBX, negotiate and record all agreements in single window mode, automate the creation of transactions with the possibility of choosing a sales funnel. Thus, a bundle of business applications allows you to improve the quality of client service, quickly process applications and successfully close transactions.

By connecting the virtual PBX and CRM at the same time, companies have a convenient tool for calling one click from the client base and a reminder system in the browser and mobile application. Now, in a matter of minutes, you can form a commercial offer, issue and send invoices and acts. Users have the ability to segment customers according to their early requests, tie goods to the transaction and record phone calls.

After the integration of the Telfin.Ofis PBX with Aspro.Cloud, companies note an increase in the quality of communication and the speed of processing calls. Business processes become orderly and transparent, and customer interactions 一 easy and fast. Also, users highlight the possibility of automating routine tasks, which simplifies the work of employees and makes it more efficient, - said Sergey Galyamov, executive director of Aspro.

In 2023, Telfin and Aspro plan to expand integration opportunities and implement a combination of a virtual PBX and a CRM system with social networks and instant messengers for more efficient work with applications. The companies set themselves the goal of creating a single communication omnichannel platform for seamless work with customers using completely different communication channels.

Integration of corporate solutions with instant messengers is a mandatory element of a highly efficient and competitive business in Russia. Communication between the company and customers should be not only high-quality and fast, but also convenient. Regardless of which communication tool the client chooses, all communications must be clearly recorded and used for further study, "added Ivan Pavlov, Telfin project manager.