Robovoice Custom no-code AI bot development platform

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Virtual Assistants
• Voice Assistants (Robotic Operators)
• Virtual Assistant Creation Platforms
• RPA (Robotic process automation)

2024: Robovoice 2.0 with integrated GPT models

SL Soft has released an updated version of the Robovoice platform for the development of intelligent voice bots and chatbots. The developer announced this on September 4, 2024. The platform is enriched with a large set of functionality that increases the conversion and nativity of bot-to-customer communications. The main focus of the release is to expand communication channels and strengthen the intellectual abilities of digital assistants.

Robovoice 2.0 is integrated with popular GPT models (LLM) on the market. Now bots independently generate the text of their replicas based on the company's knowledge base.

The previous version of the platform already included a dialog designer, a neural network and machine learning technologies for understanding subscribers' natural speech by bots, TTS solutions for speech synthesis, real-time analytics with the ability to build visual dashboards to control the quality of communications and other components.

This functionality allows you to add smart blocks with promtas to scripts - instructions on the basis of which bots independently formulate replicas during a conversation, including using variables: names, dates, numbers, etc. Using RAG (Retrieval Augmented Generation) and GPT technologies, the bot refers to the "knowledge base," extracts the necessary information and converts it into an understandable and personalized response to the client.

Thus, it is not necessary to detail the script, create many branches of the development of nonlinear dialogs and spend time adjusting the script when changes in the knowledge base are made. The bot independently decides how to conduct a conversation in order to achieve a business result, focusing on the knowledge base and specified in the Tone of Voice promt.

This approach makes bots communicating with customers more natural, dynamic and efficient, and also fundamentally simplifies and speeds up the launch of projects.

Expanding the ways of interacting with customers, Robovoice introduced in an updated version of intelligent chat bots for social networks and, messengers- virtual AI assisters for sites, corporate portals and mobile applications.

By being multi-channel, enterprises can provide more flexible customer and employee support. In addition, this opens up access to a cascading strategy for outgoing communication, which allows you to increase conversion into a target action, optimize the number and cost of contacts.

Platform version 2.0 adds a section called "Dialogues," which offers a more flexible scheme for monitoring the achievement of specific stages of conversation and business metrics. The built-in real-time analytics system helps Robovoice users control the quality of the bot, receive insights and better understand the needs of their customers, make informed decisions about adjusting the script, service or product.

In version 2.0, the "interrupting" function is supported. This allows bots to interrupt their replica if the subscriber begins to speak without listening to it. The conversation with the bot becomes even more relaxed, familiar and lively.

Robovoice is an effective tool for managing communication with customers and employees. We strive to improve the service and provide our customers with the opportunity to create highly efficient voice and chat bots based on AI in a short time, with little or no programming, "explained Alexander Pavlov, Managing Director of Robovoice at SL Soft.