Octopus Online store

Sales of online store are impossible without phone. Or the buyer himself will call shop and will order goods by phone, or the manager calls back to the client and specifies delivery conditions. It is for this purpose very convenient to use the mobile phone with the direct phone number – so do many shops. But what if several clients call at the same time? Or the client will call at that time while the manager calls back by the previous order? Or the employees just departed from a workplace? The lost call and the missed profit will be result.

Here that the latest communication technologies also come to the rescue.

The Novion company - the leading supplier of telecommunication business applications according to the SaaS model, presents the latest solution "Octopus Online store". Within this solution, having connected to the Octopus system, the online store receives functionality of full-fledged Call center, uniform multichannel number and a possibility of readdressing of incoming calls on any phones: office, house, mobile.

With "Online store" you receive Octopus:

• uniform multichannel number which will never be occupied
• Readdressing from one number on several employees – at the same time or consistently
• Record of all talk
• An opportunity to call your company on Skype (with preserving of all functions)
• readdressing of incoming calls on any employee
• The Free Call button for your website

Uniform multichannel number

The solution allows to organize distribution of all calls of the buyers arriving on uniform phone of Online store for free sales managers.

In case of employment of all managers calls queue. At this time the Auto attendant who pronounces a voice greeting of your Internet-magazin (which should be without fail written by voice of the professional announcer to emphasize gravity of the company) works, and announces time which remained to the answer of the employee.

Calls from the website or on Skype

The button on the website "Free Call from the Website" will give the chance to visitors of Online store to call your Call the center free of charge, directly from the website. At the same time for the client the call will be free, and it should not "hang" on phone about waiting of the answer – when to it callback comes to phone, he will hear a voice of the sales manager at once.

For "advanced" buyers, you can post on the website Skype address, having called on which, the buyer will get to your company, and will also hear a voice greeting and will be connected from employees of sales.

To connect Octopus and directly today to start call center in the online store, you need to be registered only on our website and to select the new phone number. Calls will be readdressed on your mobile phones or the computer.

As Call the center "Octopus Online store" is in "clouds", you can organize jobs of operators at office, at home, in other cities - where it is convenient to you.

Octopus is the system of telecommunication services and services for business in "clouds". Select our services and services without equipment costs: IP PBX, IP Call center, Auto attendant, Fax via the Internet, Call recording, Videotelefoniya, Audio-video conferences, Callback and many other things.