Gazprombank uses Task Mining to highlight operations with high potential for robotization

2023: Using the Proceset System

Task Mining helps Gazprombank determine the potential of robotization. The supplier of specialized software - the Proceset active business analytics system - is Infomaximum, which announced this on May 19, 2023.

Task Mining is a technology that is able to track, record and analyze the simplest business actions performed by employees in information systems. All this together ensures transparency of actions within the company and helps to highlight the most labor-intensive operations, the robotization of which will have a tangible economic effect.

{{quote 'We have been working closely with Task Mining since 2022, - said Elizaveta Povalyaeva, head of the Center for Robotization of Processes, Gazprombank. - We have four typical cases of how the technology can be applied: full detail of the employee's working day; Monitoring of operations - accurate marking of operations for subsequent control; analysis of end-to-end processes in conjunction with Process Mining; Search for operations under RPA.

We usually use the following approach to automatically detect repetitive routine operations:

• Select a group of employees, start collecting data using monitoring agents
• direct analytics: exploring repetitions, cycles, and basic patterns to find the right meanings and business value;
• Decide whether to robotize selected operations or identify initiatives to automate and/or optimize employee performance
• launching RPA and moving employees to more important tasks. "}}

All this is possible with the use of the Proceset active business intelligence system.

Proceset is a solution with a wide range of capabilities, namely: Task Mining, Process Mining, Business Intelligence and Automation, - said Alexander Bochkin, CEO of Infomaximum. - We can record the user's interaction with various controls, for example, pressing buttons or menus, filling in fields, etc. At the same time, we do not just say that the employee clicked on something, but fix the name of the button. Classic Process Mining allows you to see how processes are executed in different departments, and Task Mining provides an additional level of detail, where we can see each operation in the smallest steps.

Thanks to Proceset, we see which operations are performed most often, how long it takes and how many employees are involved in the process. Sorting operations by labor costs allows you to say which robotization will bring the most tangible profit for the company, "added Elizaveta Povalyaeva.