| Developers: | 1C-Connect (Accounting Background Service) |
| Technology: | ITSM - IT Service Management Systems |
2023: 1C-Connect - Service Approach to Corporate Communications
The IT industry has accumulated solid experience in automation and effective management of corporate IT services in the segment of service/help desk solutions. AccountantFon Service, in its 1C-Connect product, extended this experience to the wider sphere of corporate communications, and as a result, it was possible to achieve impressive synergy between the two areas.
The solution is created and developed on the basis of the best world service practices (ITIL/ITSM, 1C: TKS), providing service centers (Help Desk) with the capabilities of advanced corporate communications. In fact, the poorly managed environment of employee interactions is enriched by the ability to structure internal processes, monitor the timing and quality of tasks, taking into account their priority, as well as analyze employee load and emerging problems. Read more here.
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