| Customers: Komus Trading house Product: Verint Impact 360 WFM - Verint Workforce Management Project date: 2010/10
|
The Komus company automated control procedure of quality of work of call center operators using the solution Impact 360. Communications Technology Innovations integrator
Directly in Impact
In the selected solution attracted the integrated management system using score cards and the system of e-learning eLearning. It promotes maintenance of work of contact centers on quality improvement of service and degree of customer satisfaction. Systems capabilities allow to keep record of the entering and outgoing calls, to control work of operators in real time and also to support a personnel development process thanks to training directly behind the screen of the working computer.
Mark
The company management notes the positive results of use of the solution expressed in streamlining of control procedure of work of operators. It considerably affected employee performance contact-tsetra.
The solution was implemented by Communications Technology Innovations company.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |