Octopus CRM

The Novion company - the supplier of telecommunication business applications according to the SaaS model, represents the latest service "Octopus CRM" which is integrated into structure of Virtual Call of the Octopus center and is available at once at connection to the Octopus system.

Functional features of the Octopus CRM service entering into Virtual Call the Octopus center:

• Customer information (the integrated CRM system). Virtual Call the Octopus center is supplied with an opportunity to maintain the database of clients. The database is integrated with a panel of the operator of your Call center. In case of change of information on the customer, the operator can fill up the history of his addresses and update data. If the client is not registered in the database, the operator can enter the relevant information on this client along with registration of a request.
• Pop-up card of the client in CRM. At receipt of a call to your Call the Octopus center at the operator automatically emerges a card of the client in which the history of his addresses is displayed. If the customer is not registered in the database, the window with the filled line of the defined number and blank lines, mandatory the operator emerges.
• Ability to integrate with the existing CRM system or Open-source CRM systems. If desired Call the Octopus center can be integrated with your CRM system. Besides Octopus has ability to integrate with Open-source CRM systems. Having connected to Octopus, you can easily integrate the Call the center with the popular Sugar CRM program.

Octopus is the system of telecommunication services and services for business in "clouds". Select our services and services without equipment costs: The IP PBX, IP Call center, the Auto attendant, the Fax on the Internet, the Call recording, Videotelefoniya, Audio-video conferences, Callback and many other things.