VS Robotics VS ICE

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Speech synthesis
• Call Center: Purpose, Types, and Tasks

2023: VS ICE Platform Development

Speech-based solutions provider VS Robotics on June 21, 2023 announced the development of the VS ICE platform, allowing automated calls to be made over the client base. The platform is suitable for any company from the small and medium business segment.

A distinctive feature of the platform is ready-to-use scripts for any business needs: from simple ones with a reminder of the necessary action to complex sellers with motivation and objection processing. As of June 2023, the platform contains 32 ready-made scripts with different scenarios for the robot's dialogue with the client. These are the most versatile scenarios that cover all the most frequent interaction situations between companies and consumers of their products/services. As well as more than 700 complex specialized scripts that are offered for use on the platform on demand.

The use of the VS ICE platform allows you to inform customers about new services and special offers, reduce the burden on staff, improve the quality of customer service and sales conversion, conduct surveys and research, assess the quality of service and customer loyalty, collect the necessary statistics and feedback.

Thanks to the hybrid synthesis technology, which combines pre-written and synthesized phrases, the robot's speech is almost indistinguishable from humans, thereby not causing negative emotions from the interlocutor.

Using the VS ICE platform, you can start calling clients within one day without having the special skills and knowledge of the programming language. To do this, you need to register on the platform, select a script, configure telephony and download the client base. We have created a voice robot that is truly accessible to small and medium-sized businesses, the cost of which at the start of the platform launch is 1.95 rubles. per minute of conversation, - said Dmitry Teplitsky, head of VS Robotics.

The VS Robotics team plans to expand the platform's functionality, as well as the script library. If the user does not find a suitable template for himself, and the necessary script is universal for other companies, then the developer will make it free of charge. In addition, platform users are given 500 minutes to test it.

Scripts for users are created by a team of experts who have already developed more than a thousand scripts. The VS ICE platform already contains all the advanced developments of our company, completely built on its own technologies: more than 10 own voices of the robot operator, speech recognition, a powerful predictive auto-call system, the ability to disassemble and understand the names of the patronymic, time and dates, numbers in any variations, addresses, phone numbers and much more, - said Grigory Popov, head of development of the VS ICE platform and the VS Robotics robot operator.

Links

ICE VS Platform Link