Plumbing-Online has created a unified business process management system based on Yandex Tracker

2023: Yandex Tracker Rollout

Shop goods plumbing "" Plumbing-Online transformed the interaction of development teams content , and commodity marketing with. This was announced cloud service Yandex Tracker on June 22, 2023 by the company. Yandex Cloud The company has collected all communications on working processes on one platform, has become better at predicting the timing of work and assessing the effectiveness of employees. So, Yandex with Tracker, specialists from one of the divisions of Plumbing-Online began to manage to do 1.5 times more tasks per day than before. In addition, the costs of online retailer individual processes were reduced by almost 20%.

Previously, developers and managers used about a dozen different Task trackers. The units did not see each other's processes and could not track tasks related to each other. Working issues were discussed through instant messengers, and the accounting of completed tasks was carried out manually. Because of this, it was difficult to understand at what stage a particular project is, how long it took to implement it, who is responsible.

The company streamlined team communication with the Yandex Tracker. Content managers and designers synchronized work on common tasks. Commodity marketing specialists began to use Yandex Tracker for faster and more transparent interaction with counterparties. 3D designers take into account models, renders, ready-made scenes in the service, make and accept edits. The preparation of templates and reports was completely automated. Built-in analytical tools in Yandex Tracker made it possible to assess the burden on employees, rank tasks by their priority, identify best practices and systematically encourage specialists for effective work.

For us, a big feature turned out to be that in order to switch to this tracker, it was not necessary to involve developers, most of the processes can be configured from the interface. In fact, the decision to switch was made not on the "demo" data, but on a small but already working process for processing applications for the site's content bugs. We first tested the Yandex Tracker on one team of 30 employees, who then taught the rest of the colleagues and executives how to work with dashboards and reports. For us, this tool is like a Swiss knife with a good API that allows you to embed it and integrate it with other systems - for example, with 1C, commented Evgeny Sakharov , Chief information officer of Plumbing-Online LLC.

The migration of Plumbing-Online to Yandex Tracker is a good example of how the service can be useful for synchronizing the work of different teams engaged in both development, marketing and design. In the case of Plumbing-Online, the service helped not only automate workflows, but also simplify interaction with contractors. An additional feature is the optimization of the cost of performing tasks, noted Anna Daskal, director of customer development at Yandex Cloud.