Telfin presented an exclusive solution for the Fedon construction equipment aggregator

2023: Building a single communication platform

The company Telfin"" presented a solution for construction the technology aggregator Fedon"." Thanks to the organization of a single communication platform, equipment suppliers and end users receive high-quality communication, and Fedon controls the negotiation process, which has a positive effect on the operation of the aggregator. Telfin announced this on June 28, 2023.

The Fedon application appeared in the AppStore and Play Market in June 2022. It allows you to quickly lease any construction equipment at a fixed cost. The principle of operation is similar to taxi services, only in this case - for special equipment. On the online platform, you can rent not only equipment or construction equipment, but also hire a specialist to work with them, in particular, an operator and/or a driver.

To improve the quality of service for users of the application and monitor the work of suppliers of construction equipment, a single communication platform was organized based on the Telfin. Office PBX. To implement a custom solution, the Telfin development team has integrated the basic services of a virtual PBX with the ability to intelligently route calls to automatically connect customers with contractors.

We have been looking for a company for a long time that could meet our need for business telephony. Many telecom market players refused to implement our request, but it was the Telfin development team that created a special solution within its virtual PBX, which helped us provide the necessary communication channels. With the help of a single network, we connect customers with performers, while controlling the implementation of all agreements, "said Mikael Afyan, co-founder of Fedon.

Thanks to the technical refinement of Telfin services, when ordering special equipment on the online platform, the customer is automatically connected with the nearest contractor. In this case, all records of telephone calls are automatically recorded in the virtual PBX "Telfin. Office" and sent to the client support group "Fedon" for further analysis. Especially for storing audio messages, the company connected cloudy storage 50 GB (500 thousand minutes). Now a single communication platform is built business processes into Fedon.

{{quote 'Our customers often need custom custom solutions. We are always happy to develop such services, and on the basis of many of them to create a new PBX functionality that is in demand by business. Any organization can send a request to our technical support service to refine the necessary telecom services in accordance with the technical features and capabilities of the company's IT infrastructure. We always meet our clients halfway and approach individually to solving each specific business problem, - commented Ivan Pavlov, project manager at Telfin. }}

To provide high-quality technical support to application users, Fedon additionally connected multi-channel telephone numbers in Moscow, as well as virtual mobile numbers in St. Petersburg with an SMS notification function. The company plans to switch to personalized communication with regular customers and individual service in accordance with the previously announced wishes of customers of equipment and special equipment.