Roseltorg: Bot in Telegram

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Chatbots (Chat-bot) Virtual interlocutors
• Virtual Assistants

2023: Bot launch

The operator of electronic trading Roseltorg"" on July 25, 2023 launched boat assistant in. messenger Telegram Bot will be useful to all categories of users: those who are just getting acquainted with the activities of Roseltorg and those who actively publish procedures and participate in procurement on the site.

The bot will tell beginners what kind of functionality will be useful for them - the messenger will be able not only to answer the question, but also to send to the desired page on the Roseltorg website, be it assistance in obtaining a loan, accreditation on the site, registration of an electronic signature and much more.

The bot will directly help to use the useful functionality of the Roseltorg Certification Center: you can immediately order an electronic signature in the messenger, see the points of issue in your city, and clarify information about how to become a partner or client.

{{quote 'Customer support will also take place on Telegram, the company said. - The user is used to conducting both business and personal correspondence in the messenger. Focusing on the requests of our customers, part of the support will go to Telegram - now users of our site will be able to get prompt answers to questions right there. }}

The bot assistant will be especially valuable for customers and suppliers working for Roseltorg. Customers (so far only those who work in the section for state trading in State State Trade Union 2.0) will be able to receive notifications about changes in the status of published procedures: making changes to notifications, receiving new applications or requests for clarification of documentation. Suppliers can subscribe to personal bidding recommendations for their profile, which will be based on participation history, keywords or filters selected by the supplier himself.

The Roseltorg electronic platform (Single electronic trading platform JSC) is an electronic trading operator for state customers, as well as state-owned companies and commercial enterprises. The site customers are over 420 thousand customers and more than 680 thousand bidders, the volume of trading on the site exceeded 39 trillion rubles. More than 1.5 million users from all over Russia visit the company's website every month. The Roseltorg certification center has the status of a trustee of the Federal Tax Service of Russia.