MTT has developed a digital assistant for the Krasnodar medical center "Euromed"

2023: Digital Assistant Development

The company MTT has developed a digital assistant for one of the Krasnodar medical centers. "" EUROMED- a network of multidisciplinary clinics where specialists work in all areas of medical care. The clinic consists of 7 branches, has its own laboratory.

Hundreds of patients who need to be confirmed or cancelled in order to manage doctors' time more effectively are enrolled in medical appointments every day. Previously, the confirmation procedure was carried out by employees of the call center, who spent 5-8 hours a day on calls, now the digital assistant copes with this task twice as quickly.

On the eve of the visit, he reminds about the record in advance, confirms it or cancels it in a timely manner if patient plans have changed. Also, the digital assistant creates a report that reflects the freed time in the medical schedule. Employees can unload the results of the call and adjust the employment of the medical staff.

The decision to connect the service from MTT has shown its effectiveness: the voice assistant carries out about 60% of confirmations, its questions are understandable to subscribers and are perceived positively. If the patient needs additional information, the robot switches it to the call center operator.

The voice assistant allowed you to automate and speed up the recording confirmation process. Reports on processed calls show the effectiveness of the voice assistant: he significantly optimized the work with the schedule, removed the load from the call center operators, freeing them to accept other requests from patients, - commented Anastasia Sulim, executive director of the EUROMED clinic.

Confirmation of an appointment is an extremely important task for medical centers, the turnout of patients directly depends on it, "commented Ilya Parakhnevich, MTT Product Director. - Voice assistants implemented by MTT already in dozens of clinics are the best solution for such reminders. Robots provide maximum turnout while saving hundreds of employee man-hours to spend on more complex patient tasks.