Adobe LiveCycle Enterprise Suite

Adobe LiveCycle Enterprise Suite 2.5 (ES2.5)

The new opportunities provided to LiveCycle ES2.5 include the improved support of mobile corporate applications for different types of devices, the optimized environment for creation of saturated Internet-applications (Rich Internet Applications, RIAs) the corporate level and joint work support in real time that allows the organizations more effectively, to interact selectively with customers and the population. The Adobe company also provided three Solution Accelerators expansions of new generation designed to accelerate development and to increase quality of corporate applications.

Improvement of consumer experience for all users

In the organizations where for interaction with customers complex combinations of communicative environments are used and different types of devices are applied, it is necessary that IT infrastructure kept up to date, considered development of mobile devices and social networks and answered the current expectations of users. If consumers get negative experience of communication with the company, it harmful affects its brand and loyalty of other consumers. When citizens get negative experience at the appeal to public authorities, it perniciously affects capability of bodies to help someone who really needs the help. The solution Adobe LiveCycle ES2.5 allows the organizations to provide to the clients the permanent level of consumer experience via different communicative channels and devices according to own preferences of users.

• Adobe LiveCycle Mobile ES2, a new product in the LiveCycle ES2.5 family, expands abilities to manage with processes, optimizes data storage and improves delivery of the content services to mobile devices, implementing true corporate mobility. The solution LiveCycle Mobile ES2 with ease is integrated in the internal systems and provides intuitive mobile access to corporate applications for users of Android, BlackBerry, iPhone and Windows Mobile devices.
• Besides, the organizations can provide richer opportunities of communication and socialization due to creation of the saturated Internet-applications focused on users and implementing opportunities for online communication with customers including by means of a chat, a voice, video calls, the general screen and exchange of applications. Presents the solution LiveCycle ES2.5 to developers standard tool kit and methodology of design, modeling and development of the corporate RIAs-applications focused on users.
• The solution LiveCycle ES2.5 expands possibilities of the company on improvement of technical support and increase in operational efficiency due to optimization of the existing business processes and ensuring customer interaction by means of the popular Adobe® Flash® Platform and Adobe® Reader® platforms.

Reduction of time of an investment payback in service quality improvement strategy implementation

Adobe represents new generation of the Solution Accelerators expansions for the organizations aiming to improve customer interaction in a short time. Constructed based on LiveCycle ES2.5, the Solution Accelerators expansions allow to begin instantly project planning, reducing time necessary for application development and reducing risks due to use of the supported and updated development environment. New expansions are included by the advanced practicians and methodologies, templates of solutions and ready fragments for use in LiveCycle ES2.5.

Solution Accelerators expansions:

• Correspondence Management Solution Accelerator (solution for office correspondence): allows employees to perform quickly personified communications, using the approved templates and content for conducting a qualitative census with clients at permanently high level, for example, for execution of letters of claim.
• Interactive Statements Solution Accelerator (solution for interactive account statements): attract customers with a possibility of viewing the protected PDF files (statements on card accounts, interpretations of phone bills and electronic accounts) through the personalized RIAs-applications.
• Managed Review & Approval Solution Accelerator (solution for viewing and approval of documents): allow at once several parties to participate in the analysis of content.

The first solutions for management of social web content, optimization of control and visualization

Adobe intends to expand a range of the solutions for optimization of consumer experience by acquisition of Day Software company, the market leader of corporate systems of management of web portals. The company is going to present new solutions for management of dynamic web content and also tools for assessment, the analysis and visualization in future version of LiveCycle, offering customers the platform for creation, delivery and optimization of consumer experience. The organizations will have an opportunity with ease to trace and analyze behavior of users and to process these data that will allow them to perfect and optimize the applications and processes constantly. Eventually, the leading web solutions of Day Software company together with a rich product portfolio of Adobe will allow customers to integrate better the web presence and business applications and to fully take all advantage of multichannel communications in the field of marketing, sales and service.