Business VTB Platform

2024

Chatbot processing 40 thousand chats

More than 80% of customer requests in the VTB digital ecosystem for business close a chatbot without the participation of a specialist. Over the past year, this figure has increased by 7 percentage points. The bank announced this on May 6, 2024. The Virtual Assistant service processes an average of about 40 thousand chats with users of the VTB Business Platform every month. Read more here.

Availability of VTB Accounting for Business

VTB on February 6, 2024 presented a series of updates to the online accounting service to simplify the work of entrepreneurs. The service "VTB Accounting for Business" is now available in the Internet bank "Business Platform VTB" and allows you to keep full-fledged accounting and personnel records without installing additional programs.

With the help of the service, entrepreneurs will be able to calculate and pay all mandatory taxes and fees on time, form and send tax returns to the Federal Tax Service and keep personnel records directly in the Internet bank for business. All reporting on the company and employees is now stored in the personal account. With an active subscription to the service, the client can download any tax report or documents for the company and employees from the archive. Customers also have access to the restoration of accounting, consultation with specialists on reducing tax payments and other issues. The service can serve as a full-fledged alternative to the accountant or help him solve additional problems.

VTB helps entrepreneurs optimize routine processes by actively developing an ecosystem of non-financial services for business. We have carried out extensive work to update our own accounting and personnel accounting solution. To use the service, you do not need to download additional applications and install third-party programs - everything is available in the Internet bank Business Platforms VTB. The updated solution will help customers significantly reduce the cost of attracting external specialists and save time and effort on independent accounting, − said Spartak Solonin, head of the corporate digital business department − senior vice president of VTB.

The VTB Accounting for Business service is available to registered users of the VTB Business Platform Internet Bank in the Products and Services section. Tariffs are transparent to customers and do not contain hidden payments and fees. The subscription price depends on the taxation system and the company's turnover: eight tariffs are provided for individual entrepreneurs and 12 for LLC. Customers can purchase a subscription for 6 or 12 months, with a 20% discount when buying annual service.

2023: Launch of SMB client platform. Availability of VTB and Otkritie offers

VTB launched a digital platform for medium and small business customers on October 12, 2023. Business VTB Platform has brought together more than 80 of the best VTB Group products and services for entrepreneurs and legal entities. Some of the clients of both Otkritie and VTB have already begun working on the Business Platform, the transition of all clients is planned to be completed by the end of 2024. Business VTB Platform is also available to new users after opening an account with VTB in all regions where both banks operate.

Business VTB Platform − is a digital ecosystem available to customers in the Internet bank and mobile application. It presents the best offers developed by the joint team of VTB and Otkritie: a line of five RKO packages, tools and services for accepting payments, loans and deposits with online registration, the foreign trade ecosystem and other banking and non-banking products.

The objective of the VTB Business Platform − to meet the needs of entrepreneurs for intuitive digital tools for business. This is the next stage in the implementation of VTB's medium and small business support strategy. With the help of bank solutions, entrepreneurs and companies will be able to save time and money on routine tasks and quickly achieve their business goals. In the course of integration with Otkritie Bank, we are expanding the existing offer for business and planning its further development taking into account the needs of customers of both banks, - said Spartak Solonin, Head of Corporate Digital Business Department - Senior Vice President of VTB.

During the integration of banks, it is important for us to create the most comfortable conditions for business. For this, the VTB and Otkritie teams implemented a completely seamless client path. After the transition to the VTB Business Platform, Otkritie Bank clients will not only continue to use the usual Otkritie services, the best of which are represented in the unified digital ecosystem, but will also have access to new products and services of the VTB Group, − commented Svetlana Syrtsova, head of the SME block of Otkritie Bank.

One of the important qualities of the platform − convenience and manufacturability. Customers can switch between Internet the -bank and the mobile application without repeated, authorizations customize menus and interfaces to suit their needs and habits, receive detailed reports and analysis on operations, use calculators and tips to select the most suitable and profitable products.

To move to the platform for VTB and Otkritie clients, a fully digital path has been implemented. Otkritie customers will receive invitations to the transition in their online bank. After accepting the terms of service on the new Business Platform online without visiting the branch, they will open new accounts with VTB, while templates, settings and products will be transferred to the new VTB Business Platform. Access to the history of transactions in the Internet bank and the Otkritie mobile application will remain in view mode for 180 days from the moment of opening an account with VTB.