| Developers: | BMC Software |
| Technology: | ITSM - Management systems for IT service |
Service Request Management 7.6
The BMC Software company reported in November, 2010 that the product Service Request Management 7.6 underwent certification of ITIL Process Compliant and received certificates of gold level for change management processes and managements of requests (Request Fulfillment). For obtaining this certificate the software should pass successfully test for compliance to processes of ITIL V3. In addition to testing of BMC had to provide letters from three customers, confirmatory that software is in commercial operation.
Certification of ITIL Process Compliant – independent examination. In the course of testing the certified expert estimates functionality of the software, compares the user documentation to product capabilities and estimates the percent of compliance to processes of ITIL reached by the producer.
Testing was held by The Service Management Consultancy and Pink Elephant companies which are the only authorized experts/auditors on software, officially recognized APM Group — the organization which is responsible for development and support of ITIL library.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |