MCN Telecom: Telegram bot for AI-based client support

The main articles are:

• Chatbots (Chat-bot) Virtual interlocutors
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

2023: Providing information on the company's products and services

On November 30, 2023, MCN Telecom created a Telegram bot for AI-based client support.

In March 2023, mobile virtual operator and software developer MCN Telecom introduced a bot based on the GPT-3.5 language model, the intellectual capabilities of which can be tested by calling +7 958 798 00 63.

Now the smart assistant provides information about the company's products and services, answers questions about the personal account, and also provides technical support in the messenger, if necessary, connecting a live operator to the dialogue.

At the same time, the updated bot in the chat no longer talks about topics not related to the MCN Telecom client service or telecommunications] technologies, but you can still ask him questions of any content over the phone.

Compared to the voice version, a Telegram bot based on artificial intelligence processes requests faster, more precisely adjusts to the tone of the dialogue and makes the purchase process more convenient - it offers a specific product or solution depending on the wishes of the interlocutor.

In addition to complying with the rules of communication laid down in it, the ability to take into account the context and attach links to product pages, a chatbot can call features such as obtaining a customer balance or connecting a new service.

The use of ChatGPT made it possible not only to bring such communication indicators as creativity and naturalness of the spoken stream closer to humans, but also to provide live chat employees with a short history of the bot's correspondence with the client to improve service efficiency, "said a representative of MCN Telecom.