PARTner project gallery (Microsoft Dynamics CRM

Project Tasks

The difficult task - to provide to employees of pARTner project the tool, ready to work, for only several days was set for specialists of Manzana Group. At the same time it was talked of transfer in Microsoft Dynamics CRM of all customer information which is available in the company stored earlier in separate Excel tables, and preparation of the new mechanism of interaction with them.

  The Manzana Group company acted as the partner in implementation. In many respects such choice was certain experience of the Manzana Group command in creation of solutions for management of the project organizations and companies rendering professional services. Besides, readiness of Manzana Group to implement the project in a short time served as an essential factor.

Project Effect

The task was carried successfully out - project duration was only one week. Now all contact management with clients is conducted through a single system of CRM. Employees had an opportunity to trace the history of relationship with each specific buyer, at any time to obtain information on his interests and preferences, significant dates attended earlier actions.

Mailing of personal invitations to actions of gallery, congratulatory and information letters on all base of contacts or for the elected audiences is performed today instantly, clicking of one button while earlier on it several days could leave. Having only 3 jobs of Microsoft Dynamics CRM at the order, the company can be sure that any her client will not remain unattended.

Customer Feedback on the Project

The choice of a system took us literally a couple of hours. We understood that each additional day without CRM solution is fraught with losses - reputation, financial. Specialists of Manzana Group submitted us Microsoft Dynamics CRM, we saw that this solution completely answers all our tasks and at once made the choice", - Vladimir Frolov, the CEO of pARTner project comments.

"Before knowledge of clients in our company had separate character. There were difficulties regarding systematic communication with clients and partners. It was not visible to a way of an exit from this situation, - Frolov Vladimir, the CEO of pARTner project comments. - The solution Microsoft Dynamics CRM gives us the chance to communicate with clients systematically and to be sure that none of them will remain without our attention because of technical difficulties, forgetfulness of the manager or a lack of time".