| The name of the base system (platform): | Oktofon |
| Developers: | Novion |
| Technology: | Call centers |
"Call 1C center: BIT-Novion" allows to automate process of registration of phone calls of clients thanks to wide functionality:
- Automatically pop-up card of the client with display of history of interaction with it; at primary address - a card of the new client;
- An opportunity to perform a call to the client directly from 1C base with function of concealment of contact customer information from employees;
- Processing of incoming calls in turn with the message of waiting time, with an opportunity to leave a voice message in case of lack of free time.
The solution will also allow to fix subjects of incoming calls, to use the voice menu for unloading of secretaries and operators, to organize audio conferences for a large number of employees, to write all talk for further quality control of work of employees.
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