Left-bank CB (Yealink)

The Contact center company (Novosibirsk) which is the official dealer of Aypimatika LLC and the partner of Telefonnye Sistemy LLC performed delivery of a large batch of the Yealink IP phones to JSC Novosibirsky social commercial bank "Levoberezhny".

JSC Novosibirsky the social commercial bank "Levoberezhny", within the transfer of own communication infrastructure to the IP telephony planned for the beginning of 2011, made purchase of a large batch of the Yealink SIP telephones intended for the organization of jobs of call center agents. Phones purchased by bank are a part of uniform communication space of bank which will be implemented based on a communication framework of Oktell. Implementation of the Oktell platform and use of the Yealink IP phones will provide to bank stable telephone communication and the reliable tool for customer interaction. The Oktell platform will allow to accelerate processing of calls, and Yealink SIP telephones will provide excellent communication quality thanks to existence of the HD loudspeaker and microphone and also support of the broadband codec. The important role in the choice of Yealink telephone sets, in addition to functionality, was played by the fact that they have the Russian-language menu on the display and an attractive design.

The IP telephony is the modern type of communication allowing to optimize costs for communication and to expand communication borders. In combination with the advanced approach to the organization of uniform corporate information space which is implemented by the Oktell platform, is possible to expand considerably possibilities of telephone interaction at the "employee-employee" and "employee client" level. Thanks to Yealink SIP telephones which reliability and the guaranteed work with the solution Oktell is checked by numerous implementations specialists of bank can focus completely on work without failures and noises on the line. Non-core telephone loading from qualified employees is redistributed on the operators occupied only with contacts with subscribers. At the same time service quality considerably increases that leads to growth of loyalty, cost reduction, performance improvement of the main personnel.