Korus Consulting helped Abamet switch to the Russian CRM platform

2024: Move to "Bitrix24"

GK Corus Consulting"" transferred the sales and service processes of the supplier of metalworking machines Abamet"" to the domestic platform. Bitriks24"" Together with the migration of key business processes and historical data ones, it was carried out integration CRM with ERP the -system and. This was announced online storeCorus Consulting by "" on February 19, 2024.

In the first phase of the project, in four months, the main sales and service processes were adapted to work in Bitrix24 CRM, and historical data was migrated. In addition, CRM integration with an ERP system based on the 1C platform and the company's online store was implemented, taking into account the methods of data exchange between information systems used earlier.

The specificity of the products supplied by Abamet is that sales of the main equipment are accompanied by a large number of related goods and options. In this regard, sales quotations and orders can contain about 200 items. To optimize the time and other resources required to prepare a list of goods in sales quotations and orders, KORUS Consulting specialists created a solution within CRM. This is a module that allows managers to automatically add items to sales quotations from an item catalog that contains more than 150,000 product names.

Over the past five years, CRM has become an indispensable tool for us. A detailed analysis of the customer base, automation of the sales process and planning of service work using one CRM window helped to ensure a high level of service that we offer to our customers without ceasing to improve it. KORUS Consulting specialists promptly transferred all historical data to the platform, and also identified the most critical processes from a business point of view and implemented them in Bitrix24, "said Ilya Shemyakin, General Director of Abamet.

It was important for us to support a long-standing customer and help the company's users save a convenient tool. Since we knew the nuances of the Abamet CRM system and understood how it would develop, we were able to completely transfer key processes and prepare the system for further development. And due to training seminars and prepared materials, employees began to immediately use the functionality of the new CRM in full, - said Olga Gurskaya, Director of the CRM Department of KORUS Consulting Group.