1C:CRM. Module for 1C: ERP. Management of the holding

Main article: CRM (Customer Relationship Management System)

2024: Issue of "1C:CRM. Module for 1C: ERP. Management of the holding "

The company 1C"" and the Development Center 1C-Rarus"" released the product "1C:CRM. Module for 1C: ERP. Management of the Holding, "revision 3.1. The module was tested for correct operation with the program system 1C: Enterprise"" and has the status "Compatible! 1C Program System: Enterprise. " 1C announced this on March 1, 2024.

1C:CRM. Module for 1C: ERP. Management of the holding is a set of ready-made tools for managing relationships with customers, partners, suppliers, as well as interaction within the company.

The module is used as an addition to the configuration of "ERP.The management of the holding" and industry solutions developed on its basis.

Using the CRM module, you can organize the full cycle of customer support, with the ability to connect a ready-made support service.

The solution uses machine learning and artificial intelligence technologies to help save time: digital assistants, voice input and speech recognition.

The module provides omnichannel: you can work in a single interface with telephony, social networks and instant messengers, as well as with e-mail. Easy integration with the company's website and the client's personal account is provided.

The solution has been tested for usability and correct operation with the 1C: Enterprise program system and has the status "Compatible! Program system 1C: Enterprise. "

The 1C:CRM Industry CORP service with an expanded list of services and with the declared SLA level is designed for users of solutions of the 1S:ITS line.