CST: Omnichannel communication platform for contact centers of large business

Main article: Call center: purpose, types and tasks

2024: Contact Center Platform Introduction

The CST Group on March 20, 2024 presented a platform for contact centers of large business based on AI technologies.

A set of AI solutions can save more than 40% of the budget for the maintenance of a contact center while maintaining a high level of client service

The omnichannel communication platform of the CST is a comprehensive software solution for organizing a corporate or outsourcing contact center that provides work - receiving and processing client calls by phone and all types of chats. Among the key advantages of the solution are manufacturability, security, import independence and readiness for use as a cloud contact center. The ability to work in the highest load mode - about 20,000 operators, exceeds the capabilities of a number of foreign solutions and opens up opportunities for export, allows you to implement projects of the largest scale.

{{quote 'author = Dmitry Dyrmovsky said, CEO of the CST Group of Companies.|The CST Group has been developing solutions for contact centers of large business for more than 20 years. Technologies developed in R&D ours occupy the top lines of international competitions, products based on them include speech analytics, dialogue voice biometrics assistants, and technologies for its protection. We announce the completion of the formation of a full product portfolio for contact centers at the speech technologies base. Customers will have access to the entire suite of voice and text remote customer service solutions from a single provider with ready-made integrations and proven interoperability to improve customer experience and business growth. The presented set of AI services can reduce the average customer service time by more than 40% and save more than 40% of the budget for the maintenance of the contact center while maintaining a high level of client service, }}