"Telfin. Office" is implemented in the Russian office of Azerty

2024: Introduction of PBX "Telfin. Office"

Provider communication services Telfin"" improves the quality of customer service Russian of the company's representative office Azerty and automates the creation of tasks for the company's employees. Telfin announced this on March 26, 2024.

Azerty specializes in the production and sale computer of home and office equipment: laptops monoblocks, personal computers, monitors and accessories for them. The Russian representative office of Azerty includes divisions engaged in the management, production, sale, and warranty services of customers Russia in and. countries CIS

Aimed at long-term relationships with retail and corporate customers, Azerty pays great attention not only to the quality of products, but also to the level of service in the company. To improve the quality of service and quick communication with customers in Russia, Azerty has introduced a single telecom platform based on the Telfin. Office PBX with telephone numbers in the federal code 8-800 and in the city code Moscow (495). In addition, the telecom platform provides the ability to provide integration with the company's digital corporate systems (ERP, RMA) for managing service and warranty issues.

At the individual request of Azerty, the Telfin development team carried out a number of technical improvements to the services. Virtual PBX Thus, requests that arrive at voice mail for certain extension numbers are automatically converted into text and redirected to messenger Telegram the numbers of responsible employees. Such refinement allowed the company to automate the process of distributing requests to the relevant departments of the company and ensure further integration with corporate ERP and RMA systems.

The improvement of the telecommunications system helped us to automate the process of receiving requests from customers and significantly increase the speed of their processing, in particular, to organize the prompt setting of tasks for employees and increase the control of the quality of service. Requests from customers by technical support number are directly redirected to the responsible specialist using speech recognition technologies and using the Telegram bot, - said Pavel Nikitin, a representative of Azerty.

Our company is actively working to customize Telfin services to the needs of customers of any industry. As practice shows, companies are increasingly striving to integrate communications solutions into the current infrastructure and connect them with corporate instant messengers and business applications. Organizations are increasingly abandoning the multi-channel concept in favor of omnichannel communication solutions, "said Dmitry Osmanov, Telfin product manager.