Avantelecom: IT solution to automate patient care in healthcare settings

Main article: Call center: purpose, types and tasks

2024: Introducing a solution to automate patient care in healthcare settings

IP-telephony voice Avantelecom On April 17, 2024, the developer and integrator in the field of corporate and technology LLC "" presented IT a proprietary solution for automating patient care medical in institutions.

On the basis of the communication management platform Sphere"" the company's developers created a specialized one software that allows automating the process of communication between citizens medical and institutions. This technology is focused on the MedTech segment and is built on the principle of a "single window" by introducing voice robots into key communication channels between the population and medical organizations.

The software is a centralized solution designed to digitalize the activities of public and private healthcare organizations. The solution allows you to configure effective communication, as well as improve the process of digitalization of medicine using artificial intelligence technology.

The boxed solution includes eight voice modules,, a system call center for monitoring and evaluating the quality of service, operating on the basis of generative neural network models. ON it is integrated with the current medical information system () MIES of the organization, including in the absence of ready-made REST methods. API The system can accept an unlimited number of concurrent calls depending on the capacity of the facility network, typically up to 1500 simultaneous calls. information SNILS data is enough to search for a patient personal data , and records of conversations are stored locally and not transmitted to external ones. servers

End users have access to medical services: calling a doctor at home and recording with a specialist in the selected institution, refining data, recording on a waiting list, reminder of admission, notification of medical examination and readiness of tests.

Our software solution allows you to offer both customers and the end user a user-friendly product that can, importantly, significantly improve the quality of service and the availability of medical care. The possibility of remote access to medical services without the need to access the Internet, without waiting on the line, is especially relevant for groups of the population with disabilities, as well as for residents of remote regions, - said Vladislav Viryasov, director of Avantelecom.