iPavlov Intelligent Virtual Assistants (IVA) Platform

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Speech synthesis

2024: iPavlov Intelligent Virtual Assistants (IVA) Platform 2.0 is included in the register of domestic software

iPavlov has updated the iPavlov Intelligent Virtual Assistants (IVA) Platform 2.0. This version passed the necessary expert assessment and was entered into the register of domestic software. The platform for creating virtual assistants allows you to replace a number of foreign AI tools. The developer announced this on April 22, 2024.

The platform meets the request of Russian business and state organizations for import substitution and opens up opportunities to improve the efficiency of sales and customer service. Due to the similarity of functional characteristics, this solution is an effective replacement for such foreign software using AI as IBM Watson, Google DialogFlow, Amazon Alexa, Oracle Chatbot and Digital Assistant, SAP Conversational AI.

In the updated version, customers receive improved AI models for converting text into speech and vice versa, advanced analytics, redesigned functionality of the "Advanced Graphics Script Editor." Added the ability to omnicanal communicate, which allows you to continue the dialogue with the client on several platforms.

The Intelligent Virtual Assistants platform is designed to create digital assistants for various applications and devices, is able to recognize and process natural language, integrate with applications and services such as instant messengers, email, CRM systems. It has the functionality of searching large text databases, helps to identify trends in interaction with users and personalize virtual assistants in accordance with client preferences.

With the IVA solution, Russian companies can:

• Improve sales and customer support by reducing case processing time;
• Increase sales;
• Reduce costs by 50%: the number of employees who process cases can be reduced by redirecting them to more complex tasks;
• Improve service quality and customer satisfaction.

iPavlov's virtual assistant solution provides our customers with the same capabilities as the best similar solutions from overseas developers, including Google, Amazon, Oracle and SAP. The updated version simplifies work with scripting, makes it possible for omnichannel communication. We are pleased to offer Russian businesses a tool that allows them to move their dialogue with customers to a new level in terms of speed and quality of answers related to sales and support. Thanks to the entry of Intelligent Virtual Assistants into the Register of Domestic Software, Russian commercial and state-owned enterprises will be able to solve import substitution problems using this tool, "said Laurent Hakobyan, CEO of iPavlov.