Promsvyazbank expands functionality of PSB-Retail Internet bank

The software solution of RBS PSB-Retail was implemented in Promsvyazbank in 2009.

Implementation allowed financial institution to expand a range of the rendered services for clients. With commissioning, a system implements following features and functionality:

• Existence of ATMs cache-in
• Online requests
• Viewing information on accounts, statement
• Payment of housing and communal services
• Payment Internet
• Payment of mobile communication
• Payment of city communication
• Payment of an intercity and international telecommunication
• Payment of commercial television
• Complete management of deposits
• Complete management of the credits
• Currency conversion
• Account transfers
• External transfers across Russia
• Transfers abroad
• Control of bank cards
• Purchase of mutual funds

On August 15, 2011 it was reported that Promsvyazbank continues to expand functionality of PSB-Retail Internet bank. Since today clients of bank can pay goods and services of the online stores connected to a payment service Uniform cash desk and also to fill up electronic accounts in Uniform Purse service without the commission.

To fill up "A uniform purse" or to pay the bill of online store it is possible round the clock using PSB-Retail Internet bank or call center operators of bank by phone number 8 800 333 03 03. Replenishment and payment happen instantly.

For operation in PSB-Retail Internet bank it is necessary to enter number of the "Uniform purse" or an account number exposed by Uniform cash desk at order placement in online store and also the amount of replenishment or a payment amount of online purchase. For convenience of replenishment of "A uniform purse" users of PSB-Retail Internet bank can save a payment template with the set parameters.

Thanks to new opportunities, clients of Promsvyazbank will be able to make online payments for goods and services more than in 10 thousand online stores – partners of Uniform Cash Desk service and to purchase the most various things through PSB-Retail: flowers, books, jewelry, toys, clothes, home appliances, furniture and another is much.

At payment of any online purchase through Uniform Cash Desk service clients of bank receive bonuses which can be used for sending free Sms or commission of long distance calls to the different countries of the world.

The system of Internet banking PSB-Retail allows clients of bank to register payments on ready templates to more than 350 companies, including utility payments, payments to mobile operators, Internet service providers, the state and municipal authorities. Also in PSB-Retail it is possible to order bank cards, to open deposits, to perform account transactions, to make conversion transactions, to repay the credits.

According to Ivan Pyatkov, Director of the department of retail products and technologies of Promsvyazbank: The share of the transactions made by private clients in 2011 on channels of remote banking (the Internet and contact center) made nearly 65% of a total quantity of the similar operations of individuals performed at offices of bank. In comparison with 2010 the number of the operations performed on channels of remote banking grew by 32%.

Most the DBO demanded channel for individuals is the Internet bank — full-function service which allows to make transactions round the clock from any place in the world in any time, convenient for clients. In Promsvyazbank in the first half of the year 2011 for the purpose of expansion of remote channels of service and quality improvement of customer service the new channel of self-service — IVR (Interactive Voice Response) was started. Now clients of bank can receive information on the accounts, cards, deposits and the credits by phone in the automatic mode, without participation of the employee of the bank.

At an input in Internet bank the client enters the login and the password, and on the page in Internet bank confirms transactions with disposable keys. Also there is an option of work with the certificate when transactions are confirmed by the electronic digital signature (EDS). The bank provides reliable protection of a system of Internet service (safety of means on accounts and a secure channel of work of a priispolzovaniya the Internet of bank).