How VkusVill accelerated the recruitment process by 1.5 times

2024: Staff recruitment accelerated by 1.5 times

VkusVill accelerated hiring by 1.5 times with ecosystems of MANGO OFFICE, which announced this on May 27, 2024.

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Until 2019, the HR department of VkusVill did not have such a large flow of applications from candidates for employment. The company used a CRM system.

The dynamics of business development has become a key challenge for the entire company. In 2018-2021, the number of stores doubled. The company opened 103 darkstors and 37 darkkitchenov​​. The number of employees exceeded 30 thousand people.

Such a business model required a restructuring of HR processes and increased attention to the effectiveness of the recruitment department.

Шаблон:Quote 'author = said Kristina Chizhova, leading recruitment specialist at VkusVill.

Since 2019, the company has automated the processing of a growing flow of incoming calls using the MANGO OFFICE Contact Center. VkusVill began to use it for recruiting.

Calls from candidates are received on a single incoming line and distributed among employees of the HR department.

And the Mango Dialogues platform allows you to order a callback.

All channels of communication with candidates united in a single group. As a result, this helped increase the number of callbacks. And hire more interested candidates.

For several years, the service has helped seriously increase the efficiency of the HR team. The speed of processing requests and the number of new candidates have increased.

All conversations with applicants are recorded and stored in the MANGO OFFICE cloud. At any time, you can listen to them and get the desired one. information

HR processes can be managed through the application: quickly add new people or an entire department. Change call route or script.

Шаблон:Quote 'author = noted Kristina Chizhova, leading recruiting specialist at VkusVill.

Key indicators of implementation of MANGO OFFICE products in VkusVill:

• The speed of processing requests from applicants has increased by 1.5 times
• The number of new candidates rose by 17%