Media-Tel has implemented a solution in NTK to automate claims activities

2024: Automation of Claims Processes

National Transport Company (NTK) At the end of the project to automate the processes of claim work. The project was implemented on the basis of SimpleOne platforms the partner-integrator "." Media bodies This was SimpleOne (Simpson 1) announced on June 3, 2024.

Before the introduction of the system, NTK, which carries millions of tons of cargo annually, faced many problems in the processing of incoming and outgoing claims. All relevant data were stored in disparate tabular and text documents. Employees of the claims department made tremendous efforts to work out and consolidate incoming appeals from different sources, but some of the data was inevitably lost; often documents were formed with errors, there was no control over the document flow for claims and deadlines.

In mid-2023, NTK decided to introduce a single system to automate claim work. the Russian Low-code The SimpleOne platform was selected for this task. The integrator of "Media-bodies" was tasked - using the capabilities of SimpleOne, almost from scratch, to develop a solution for the client's tasks.

The SimpleOne platform served as the ideal foundation for developing a solution for NTK tasks. For 6 months, large-scale work was carried out on the design of the system, processes of all stages of the life cycle of claims activity were created "from and to." We have worked out each element of the system interface: all forms, fields and objects are configured in accordance with the tasks of the claim department of NTK, - said Vladimir Lyaleko, director of the Media-Tel IT services management center.

All the necessary external sources were integrated into the system: corporate Active Directory, postal services for the exchange of legally significant documents, master systems of NTK with data on transportation, fleet of cars, contracts and counterparties.

As a result of the project, NTK specialists received at their disposal a centralized system that automates the management of NTK's claims activities:

• A single online register of all incoming and outgoing claims with a traceable lifecycle;
• Automated formation of legally relevant documents from templates;
• Monitoring the terms of appeals and dates of lawsuits with the notification system;
• Tracking of financial key figures (incoming and outgoing amounts, balance unloading);
• Analysis of problem assets (railcars, routes) generating an increased number of claims;
• Integration with infrastructure and specialized NTK systems;
• A well-developed access model with roles and permissions set up for 30 + Complaint Department employees.

The implementation made it possible to reduce the processing time of claims, eliminate errors and loss of important information.

Before the introduction of the system, the situation with claim work was quite chaotic - the data were scattered, information was lost, the deadlines were periodically disrupted. The SimpleOne platform has brought order: all claims are counted centrally, and each stage is clearly tracked. We have received comprehensive analytics to identify problem assets and areas generating the largest number of claims. This gave us the opportunity to work ahead of the curve, to eliminate the root causes of problems. The system also significantly increased the legal security of our activities by automating the formation of documents and monitoring deadlines. I am sure that the implementation costs will quickly pay off thanks to improved productivity and increased operational efficiency, - commented Maxim Kislov, Director of Digitalization at NTK.

In the future, NTK plans to use the platform's capabilities to automate related processes, as well as implement the SimpleOne ITAM solution for accounting and managing IT assets. The partner-integrator of Media-Tel will continue to support and support the implemented system.

The media bodies have implemented an interesting and important project aimed at improving the level of client service. Clear and predictable deadlines for receiving an answer, confidence that the application will definitely not be lost, minimizing errors is only the tip of the iceberg of the positive changes received. The chosen SimpleOne platform does an excellent job of automating any processes related to the provision of services and processing of requests, - said Sergey Chukanov, CEO of SimpleOne.