RapidSoft Direct

The RapidSoft Direct system developed by RapidSoft company automates direct sales using different sales channels: exit managers, call centers, the websites, etc. in banks and insurance companies. RapidSoft Direct connects all divisions participating in sale – from acceptance of the request of the client for a product before signing of the contract. The modular structure gives the chance to easily expand functionality on business process automation.

So, in 2006 the RapidSoft Direct system was implemented as a part of corporate the Intranet of the portal of ROSGOSSTRAKH company. Users of a product at the moment are more than one thousand employees ROSGOSSTRAKH through the whole country. Through Direct all are made telephone and the Internet of sale of car products to the company - property insurance and accidents insurance. Daily in Direct about 5000 incoming calls coming to call center, and about 5500 requests arriving via the website www.rgs.ru are processed and also about 10000 outgoing calls on prolongation of policies, cross-selling and cross-sellings are executed.

Direct is focused on the large financial and insurance companies developing direct sales and is based on the impressive amount of the accumulated knowledge of process of direct sales that helps to avoid errors when setting process.