Promedics, Medical Clinic Network (SteadyControl Human Resources Control and Management System)

2022: How Promedika clinics improve the quality of service with AI

The quality of care in medical centers directly affects the recovery and loyalty of patients. At the same time, the average efficiency of a line employee in clinics is 39%. To increase compliance with the standards of service and quality of medical services, the Promedika network of clinics has introduced the SteadyControl human resources control and management system.

An analysis of the touches of employees and patients showed where medical institutions lose conversion:

• Staff are not able to offer services
• Suggestions are not relevant to the patient
• Inappropriate intonation of personnel
• Staff use closed phrases
• Counterintuitive quick listing of marketing promotions and offers

Thanks to video and audio analytics, expert support, adjustment of internal processes and training of employees, it was possible to increase compliance with the service criteria. Some - strengthen the loyalty of patients, others - are important for their recovery:

• The nurse after the procedure asked about well-being? - an increase of 30%.
• The nurse informed the patient about the rules for the prevention of hematoma formation? - an increase of 80%.
• Did the doctor agree with the patient on the next joint steps? - an increase of 41%.
• The doctor communicates with the patient politely and kindly in 100% of contacts.