Sberbank helped LSR Group introduce a robot operator into its contact center

2024: Robot Operator Implementation

The robot operator helps LSR Group to answer customer calls. It was developed by ABK (part of the Sberbank Group). The technology was introduced as a result of a comprehensive digital transformation, which the company is undergoing with the support of Sberbank, which announced this on June 13, 2024.

The developer's contact center handles about 1,000 calls every day. The ABK solution reduces the burden on operators, increasing the speed of customer service and the efficiency of the contact center.

{{quote 'author = said Andrei Dmitriyev, Head of CIB Sberbank's Customer Transformation Directorate. | In addition to the obvious benefits for the developer's clients, the introduction of modern IT solutions of Sberbank based on artificial intelligence allows you to optimize the costs of maintaining a contact center, multiply the volume of services provided and increase the level of customer loyalty,}}

Шаблон:Quote 'author = noted Evgenia Utkina, Acting General Director of ABK.

In the contact center of the LSR Group, the robot operator is engaged in routine tasks: processes incoming applications, conducts surveys among buyers, reports on the readiness of apartments and the transfer of keys. This allows buyers of apartments to quickly receive the necessary information and resolve urgent issues. The robot operator works around the clock.

Шаблон:Quote 'author = Denis Babakov, Commercial Director of LLC "LSR. Real Estate - SZ. "