GigaChat became an assistant pharmacist at Sber Eaptek

2024: Launch of the "Pharmacist's Digital Assistant"

contact center Sber Eapteki In, the Digital Assistant, pharmacist developed Sberbank Health Industry Center on the basis of the neural network model, began work. GigaChat Sberbank announced this on July 23, 2024.

The service will allow Sberbank Eapteka customers to receive support on pharmaceutical issues - selection of drugs, schedule of administration, contraindications and side effects. The digital assistant automatically generates a response to the request, and the contact center operator evaluates the quality of the generated response and sends it to the client after verification. Connecting the service will reduce the waiting time for a pharmacist's response, as well as reduce the burden on contact center employees.

The customer consultation instructions will now be updated automatically. Thanks to the technologies used, the model promptly receives information about new drugs, thus the information provided fully corresponds to the latest changes in the pharmaceutical market.

{{quote 'author = said Sergei Zhdanov, Director of the Health Industry Center of Sberbank. | The introduction of GigaChat API into the work of companies of the Sberbank Health Industry is an important area in the development of artificial intelligence skills developed in our Center. We are confident that the use of large language models is the most promising way to improve the quality and speed of our work for the benefit of man,}}

Шаблон:Quote 'author = noted Maria Drozdova, CEO of Sber Eapteki.