MTS Exolve: High-quality detection

Main article: Call center: purpose, types and tasks

2024: Autoinformer Detection Run

[[MTS Exolve (Interregional TransitTelecom, MTT) on July 25, 2024 launched a service - high-quality detection of auto informants. The service allows you to determine the presence of an autoinformer at the time of an outgoing call and, if it is detected, interrupts the connection. With this solution, the business can reduce communication costs and increase communication efficiency|MTS Exolve (Interregional TransitTelecom, MTT) on July 25, 2024 launched a service - high-quality detection of auto informants. The service allows you to determine the presence of an autoinformer at the time of an outgoing call and, if it is detected, interrupts the connection. With this solution, the business can reduce communication costs and increase communication efficiency]]

Autoinformers, IVR and voice assistants are generally useful solutions that reduce the burden on operators with large volumes of communications. However, there are scenarios where businesses need feedback directly from people. The service "High-quality detection" from MTS Exolve is designed to help in such situations.

The service algorithms are able to qualitatively analyze the voice flow even with heavy traffic, and if an answering machine or voice assistant is detected, they complete the call within 5 seconds, which significantly facilitates the work of call centers operators and reduces the cost of ineffective calls.

Faced with a large number of car informants, call centers often lose time and finances for inappropriate conversations, - commented Vasily Sazhko, Product Director of MTS Exolve. - MTS Exolve offers a solution to this problem: with the help of this service, you can determine the presence of an autoinformer at the time of the call, and, if found, end the dialogue. At the same time, the recognition of answering machines is over 85%, so with the new service, call centers can be sure of the high quality of dialing and increased performance.