Gartner lowered the offshore rating of Russia

The Gartner company defined the list of the key 30 countries for offshore business, having added to it 8 new. "This year in the list there were only developing states", - Ian Marriott, the vice president of Gartner for researches noted. "As rates of changes in the developed countries more slowly, we decided to concentrate attention on those territories which still ripen and develop as internally, and at the international level", - he added.

Nine countries of the Pacific Rim were a part of 30 leading countries, in comparison with ten previous years. Among them there is an indisputable leader in the field of offshore services – India and the greatest applicant, in terms of potential scale - China.

The first 30 countries for offshore services in 2010, with breakdown by regions:

• America: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Panama and Peru.
• Pacific Rim: Bangladesh, China, India, Indonesia, Malaysia, Philippines, Sri Lanka, Thailand and Vietnam. Europe, Middle East and Africa
• (EMEA): Bulgaria, Czech Republic, Hungary, Egypt, Mauritius, Morocco, Poland, Romania, Russia, Slovakia, South Africa, Turkey and Ukraine.

Seven developed countries left "Top 30" this year. In their structure Australia, Canada, Ireland, Israel, New Zealand, Singapore, Spain. However, it is necessary to consider their importance in the context of finding of their territories near developing countries, though with a little smaller advantage in costs, but they provide powerful benefits to the companies wishing to receive the balanced portfolio of the states from where services are rendered. Uruguay was also deleted from the list, but not because the country proved to be worse last year but because in dynamically emerging market there were countries whose progress is more pronounced.

In the last 12 months of Gartner noted considerable efforts of many countries in growth or strengthening of their positions as the leading territories for offshore services. Developing countries placed emphasis on the IT and business processes serving as the conductor in the economic growth as many potential trading partners pass from a recession stage to uncertain growth. The fact that eight new countries got to "Top 30" - five for the first time - Bangladesh, Bulgaria, Colombia, Mauritius and Peru, and three repeatedly - Panama, Sri Lanka and Turkey was result of it.

EMEA

The final list of this year includes 13 states of the region of EMEA (Europe, the Middle East and Africa) – several countries of the European Union (EU), several European countries remaining outside the EU and three countries of Africa. From these countries only Egypt exceeded rating value "well" in assessment of the state support reflecting amount of attention still necessary for creation of the environment giving to the countries support in formation by their part of structural models of global delivery. However South Africa improved the rating from "mediocre" to "well". The ratings of labor resources in EMEA region also indicate some restrictions in quality or scale of appropriate resources as any country did not exceed assessment "well".

For comparison: in the countries of the Top 30 Gartner list observed some deterioration in assessment of education systems, in EMEA region in 2010. Russia slid off this year with "very well" on "well" while Hungary and Romania moved from "well" to "mediocre". Besides, leaders of last year in attractiveness of costs - Egypt, Slovakia and Ukraine - were rolled away from estimates "very well" on "well" while Russia returned from "well" to "mediocre", thus, pointing to the costs now putting pressure a combination of economic downturn and increase in demand for limited resources.

"To resources and service providers managers, to help itself with determination of the correct territories for their organizations, it is necessary to use different ratings", Marriott considers. "In our global, more and more dynamic environment, the international suppliers will continue to expand the presence in different regions, bringing with themselves a maturity and experience while local providers will aim to become suppliers of the offshore, looking for opportunities and niches for researches. Though a number of the countries is estimated "indifferently", for some categories of clients there will possibly be suppliers – local and global, whose opportunities will mitigate a part of risks".

America

This year eight countries of Latin America are included in the final list "Top 30", in comparison with seven of America in general for previous years. According to Marriott, this evidence of achievements of progress, and these countries become the attractive offer for purchase of offshore services by the largest market - the USA.

The lack of the state support of offshore initiatives in the past created restrictions for development of the countries of America. Now the state support in Mexico and Chile is estimated as "very good", Brazil and Costa Rica deserve assessment "well". Mexico heads the rating of labor market with assessment "very well", and follows Brazil and Chile - with assessment "well". This region looks laudable in terms of infrastructure. Brazil and Chile reached assessment "best", Argentina and Colombia - "worst". In category of education systems Chile, Mexico and Costa Rica received the high rating of the countries with assessment "well", and Panama went down with assessment "indifferently".

In key criterion for evaluation of costs, Mexico was the only country in the region which received assessment "it is very good", all others are estimated "well" though for Argentina it is a step backwards from its last year's assessment "very well". In the rating of a political and economic environment Brazil obviously the most effective nation with assessment "perfectly" rose from last year's "very well". Protection of data, intellectual property and confidentiality, in the region is still weak. Mexico is the only country which exceeds rating "indifferently".

Pacific Rim

The state support of promotion of the countries as offshore zones was strong in India, China and Malaysia. Indonesia is still considered weak regarding the state support. The combination of experience, the existing scale and growth in the future gives to India advantage in labor resources, in comparison with other countries of the region. Vietnam improved the position in this category, having joined China, Malaysia and Philippines in rating with assessment "well", and Indonesia managed to improve the comparative rating from "insufficient" to "mediocre". China and Malaysia continue to improve the positions and were highly appreciated for infrastructure while Bangladesh was lucky less with rating "mediocre". China, India, Malaysia and Philippines head ratings in the field of education systems again.

By cost estimation there was the general change of the leader in the region. Vietnam fell down to "very well", and Indonesia moved forward to assessment "perfectly" - the highest point among the countries analyzed by Gartner. All other countries of the region, in cost estimation received assessment "very well", except for Malaysia which condition was estimated as it is "good". In general, the value of costs in the Pacific Rim still has advantage in comparison with North, South America and region of EMEA.

However in other categories the region is much weaker - a political and economic environment remains restless for many companies when moving volumes of work to offshore zones. The general and legal maturity still remain weak points of the region, and only India and Malaysia reached assessment "well". In category of protection of data, intellectual property and confidentiality in the region private shortcomings are noticeable, with the only country – India which reached assessment "well" and not less than six countries are estimated as is "mediocre".