Oktell: the additional service is available

The implemented functionality is similar to the truncated solution CRM online: at an incoming call, the communications system of Oktell Call-Center installed at office obtains information on the company name from Rosfirm, corresponding to the defined phone number, displays it on the screen of the monitor of the employee who accepted a call.

Thus, the employee of the company is guided under the authority of a conversation with the client quicker, offering the goods or services corresponding to the subscriber's profile. This opportunity is intended for the companies which business scheme of sales means acceptance of a significant amount of incoming calls.

The service is rendered on a subscription.

For information only

Telephone systems company — the Russian developer of automation systems of telephone service. The main software product — a communication framework of Oktell Call-Center.

The Rosfirm company is network of business portals. Provides integration of information and analytical resources of a wide range of commercial and government institutions.