Kuznetsk Business Bank has accelerated the processing of client applications thanks to Dynamika Front Office

2024: Implementation of "Dynamika Front Office"

Kuznetsk Business Bank has implemented the Dynamika Front Office IT solution. The solution from Dynamika helps the bank to reduce customer service time by simplifying work through a single web interface that is intuitive for employees, improve the quality of service, and reduce operating costs. Dynamika announced this on October 7, 2024.

The introduction of Dynamika Front Office in Kuznetskbusinessbank made it possible to significantly improve the quality of customer service. Through an intuitive web interface, bank employees perform their functionality more quickly without reducing efficiency. The solution automates a number of banking processes, reduces the processing time of customer requests and requests, and improves the accuracy and quality of transactions.

With Dynamika, the Front Office of Kuznetskbusinessbank reduced the burden on employees engaged in operational and customer service, which led to a decrease in operating costs. Thanks to the automation of processes, bank employees have fewer complex routine processes, which made it possible to redistribute resources and pay more attention to onboarding customers and sales. The introduction of Dynamika Front Office in Kuznetsk Business Bank allows employees to quickly learn how to work in the system and successfully adapt.

Bank plans to reduce customer service time by 30% with Dynamika Front Office solution

Kuznetsk Business Bank has been cooperating with Dynamika since 2023. In October 2024, the Dynamika Credit Pipeline solution is being actively implemented, and other solutions are being offered aimed at digitally transforming the client path. Dynamika Front Office, like other solutions of the company, is as versatile as possible and takes into account the personality of each client. Kuznetsk Business Bank, together with Dynamika, is working to implement other solutions to optimize and systematize the work of the Bank's employees.